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“QUIET LOCATION BUT LET DOWN BY ROOM”

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The Headlands Hotel
Ranked #9 of 183 Scarborough B&B and Inns
Certificate of Excellence
Lincoln
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“QUIET LOCATION BUT LET DOWN BY ROOM”
Reviewed 14 August 2013

We booked two rooms for the four of us for our day and evening in Scarborough. I booked by phone and the proprietor advised me it was a quiet location and so it was....... a good night's sleep ensued (except for my son's wheezing! See below).

However, the rooms were a bit of a squeeze (but we could manage) and the bathrooms a real let down - tiny boxes containing just a shower and no bath. The showers were a pain - always running too hot or too cold and needing constant adjustment; in fact, in one room, it was impossible to keep to a safe temperature for more than a second or two..... could have been dangerous for a child..... such that it was impossible to use. We had to share the one in the other room and had too busy a schedule to bother informing management and waiting to get it fixed.

The rooms seemed quite clean but after my eldest happen to bash a cushion, we found the dust levels in the one room to be such that it brought on an athsma attack in my youngest son. I then checked and reckon there was quite a bit of dust in the cushions and curtains.... easily fixed though.

Breakfast was excellent with a great selection and good quality. The staff were friendly and very willing to provide a variation to the menu.

I would return if I was in Scarborough again...... but only if there was not availability in hotels with better bathroom facilities.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karlshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 22 August 2013
Thank you for taking the time to post a review of your stay with us even if it wasn't entirely positive. I appreciate your comments about the quality of our breakfasts and the friendliness and willingness of the staff. Now if I may I would like to turn to your negative comments. You mentioned that you found the cushions and curtains were quite dusty, however I have to say that having checked them myself I didn't find that to be the case and certainly no worse than you would probably find in your own home. You also mentioned that the shower in one of your rooms was impossible to regulate. Again having checked it myself I couldn't find a problem. It is strange that no one before or since has mentioned it. Even stranger is your comment that because of your "busy schedule " you couldn't be bothered to mention it to the management if as you say " it could be dangerous for a child. " You had plenty of time to mention it at breakfast when I was talking to you or when you were checking out or indeed when you came back later in the day to use the toilet !!
Regards, Dave & Gill.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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English first
Grantham, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 July 2013

Recently stayed here for one night with my son. Dave was very friendly and helpful on our arrival, and as we were only staying one night we did not sample the lounge or bar facilities so I cannot comment on them. The breakfast was nice, but having sampled a fair few hotels and B&B.s (see my recent review of The Old Bakery at Pulham Market) it was what I would expect and nothing more.
The reason that I would not stay here again was the cramped room, which would have been OK but for the en suite bathroom which is the smallest that I have used. Other people have mentioned this, but for a six footer like me it was seriously impractical.
The hotel is very clean but sadly I shall not return

Stayed July 2013, travelled with family
Helpful?
Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 26 July 2013
Thank you for your comments about your stay, we're always pleased to receive feedback from our guests even when it's not entirely positive, it's one way to learn and hopefully improve.
I am very pleased that you found us friendly and clean which is the very least guests have a right to expect . Now if I may I would like to address some of your other comments, principally about the size of the room and ensuite. We do have bigger rooms at the rear of the property with bigger en-suites, but a lot of our returning guests request the room you stayed in because of the sea views, so it is a trade off really. Whilst admitting that the en-suites are not the biggest to suggest that ' for a six footer it was seriously impractical ' is to put it frankly simply not a true reflection.
Next can I turn to your comment about the breakfast. As you can see from previous reviews on Trip Advisor and many other websites we generally get high praise for our breakfasts but seeing as you mention The Old Bakery at Pulham Market by name can I just say you are hardly comparing like with like. They are a 5 star Gold Award listed building with 5 bedrooms, whilst we are a 4 star seaside B&B who are not trying to be anything else,but are just endeavouring to offer clean and friendly accommodation for a reasonable price.
I am sorry that you will not be returning to our establishment, but I guess it's true what they say you can't please all the people all the time.
Regards Dave & Gill.
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Hexham
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 July 2013

We arrived after 9pm but that was no problem at all. We were shown to an immaculate double room and when we arrived back at 1030 pm fancied a drink. The owner served us even though we were the onle ones in the bar and made us feel very welcome. The breakfasts are really good with cereals a plenty of of course the the good old english breakfast and a good vegetarian option as well. only needed one night but will definately use this place again

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HexhamBashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 22 July 2013
Thank you ever so much for the super comments in your review and very pleasing to see that you will use us again. It was a pleasure chatting to you both in the bar and we would be delighted to see you back here.
Regards Dave & Gill.
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York, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 July 2013

We stayed here for one night as we needed somewhere to stay after we had been to see Leona Lewis at the Open Air Theatre.

Checking in was painless. Dave was very friendly and made us feel at ease straight away as he showed us to our room.
We booked a double room but on arrival were shown to a family room. Bonus. A nice large, clean room with everything you'd expect. Comfy bed, and a nice quiet room on a night even with the windows open as it was a super hot night! Breakfast was good and checking out a doddle. The hotel is within a five minute walk of both the open air theatre, Peasholme Park and the North Bay. Would certainly stay again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YFU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 18 July 2013
Thank you very much for the fantastic comments in your review, its very gratifying that you enjoyed your trip and that Leona was on top form. We would be delighted to see you both again next time there is something you fancy on at the OAT, or indeed for any other reason.
Regards, Dave & Gill.
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Scalby, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 July 2013

We had a very comfortable 3 night stay here. We arrived to a warm greeting, the bed was comfy, the whole hotel was spotlessly clean, the breakfasts were delicious. The lounge/bar is large, with comfortable seating. It is surprisingly quiet, as the weather was so beautiful we had the windows open all night and were not disturbed by noise at all. Gill and Dave and the breakfast girls were all very friendly and it was a pleasure to chat with them. If you want a good B&B in Scarborough, this is it!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pom707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 18 July 2013
Thank you ever so much for your excellent review, we are so pleased that you enjoyed your stay with us. I hope that we will see you both again in the not too distant future.
Regards, Dave & Gill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horncastle, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 June 2013

The Headands Hotel was a lovely hotel with very friendly staff. The en suite in the bedroom was very cozy however the shower seemed to vary in temperature. The food was scrumptious and the lounge spacey and comfortable.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 5 July 2013
Thank you very much for your most excellent comments on our Hotel and services. It's lovely when guests like what we do here and then take the time to post a review, it is most appreciated. We very much hope to see you all again next time you are in Scarborough.
Regards, Dave & Gill.
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Sheffield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2013

We have just returned from our annual stay at the Headlands, where we stay as a large group of parents and kids who swim at a gala at the pool just across from the hotel. Gill and Dave are always so accomodating, don't mind us ordering in some pizza in large quantities at night to eat in the lounge. They changed around the breakfast times to accomodtae the kids warm up sessions which started very early this year (which Gill had actually been and found out prior to our arrival) and didn't mind the many comings and goings. The bar was well used in the evening and a great selection of drinks both soft and alcoholic available.
The hotel was spotless as usual and very comfortable.
It is in a fantastic location and easy access to use the seafront bus.
thanks and we look forward to next year

Lindsey

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dez D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilly999, Owner at The Headlands Hotel, responded to this review, 20 June 2013
Thanks ever so for your brilliant comments. It's always a pleasure to have your swimming club staying with us, it's always good fun and the kids are a credit to you, it's only the adults who are dodgy ( only joking !! ) Already looking forward to next year, see you all then.
Cheers, Dave & Gill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Headlands Hotel

Property: The Headlands Hotel
Address: 16 Weydale Avenue, Scarborough YO12 6AX, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #9 of 183 B&Bs / Inns in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Headlands Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
A warm welcome awaits you at The Headlands Hotel in Scarborough, we are a 4star self classified detached family run Guest House ideally located on Scarborough's favoured North bay. Situated in a quiet area yet just a five minute stroll from the beach and all other attractions and amenities like Peasholm Park, North Cliff Golf Club, Indoor Bowls Centre, Scarborough cricket ground and The New Open Air Theatre. All our bedrooms, some of which come with stunning sea and castle views,are en-suite, tastefully decorated and spotlessly clean. All are equipped with Flatscreen TVs with Freeview, Tea & coffee making facilities, Radio/Alarm clocks, Hairdryer and a range of courtesy toiletries. We also have a spacious yet cosy Lounge with a well stocked Bar ideal for unwinding with a drink after a hectic and fun packed day. There is free WiFi internet access. We have a small private car park but there is also plentiful free parking right outside the Guest House. We are an ideal base for exploring all that Scarborough and the surrounding area has to offer like Whitby to the north, Filey & Bridlington to the south and of course York to the west. We pride ourselves on our warm, friendly and informal atmosphere which is why so many people choose to come and see us year after year. So if you are heading for Scarborough head for The Headlands !! ... more   less 
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