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“Wouldn't go again!”
Review of Delmont Hotel

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Delmont Hotel
Ranked #22 of 28 Hotels in Scarborough
Rotherham
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wouldn't go again!”
Reviewed 16 February 2014

We arrived home today following a 2 night stay at the Delmont. We only booked last week, so it was pretty much a last minute decision.
We arrived Friday evening and were given a key and told our room was on the second floor. The room was huge with a fantastic view, and was really warm.
However, the cleanliness of the room left a lot to be desired! The carpet was 'rippled' and didn't look like it had been hoovered. The window and ledges were covered in dust and the sofa in front of the window was ripped and had the stuffing falling out of the arms! The plastic shelf above the sink in the bathroom was absolutely filthy, as was the shower screen. A hand towel in the bathroom was hung on a rusty hanger.
The bedside lamps had tatty shades, and the blankets on the beds were inadequate and moth eaten!
We even had to leave a £10 deposit to obtain a remote control to use the tiny tv in the room.
On our first morning, the so called housekeepers were knocking at our door at 8.40, before we'd even gone down to breakfast!
Breakfast is served from 8.30-9.15am and the dining room is crowded. The tables are far too small for purpose and as I had my cup of tea in front of me (no where else to put it) I was handed my breakfast, on the plate, as there was no room to set it down!
On our first morning, we were given cold, burnt toast which we couldn't eat and looked like the remnants which other people had left. The waitresses were run ragged, but there was no apparent system, and people were served as and when they were noticed by the staff, rather than in any order. We had to ask for hot drinks to be brought to us.
We stayed because, as pointed out before, our card had already been charged before arrival.
When I checked out this morning, the man on reception said nothing to me, just handed me my £10 (deposit for tv remote) and then wandered off. Although Scarborough is lovely and worth the visit, I wouldn't want to stay at the Delmont again, and certainly couldn't recommend it.
I've read earlier reviews where apparently the hotel has undergone refurbishment?? It would be interesting to know where?
I think even the 'hotel inspector' would struggle here!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Caroli777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScarboroughJoy, Owner at Delmont Hotel, responded to this review, 15 March 2014
we are saddened that you found your stay with us so distressing, and have taken your comments on board
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • Any
English first
Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

booked in sat with a nice guy ,great room 310 double bed with large single olso,large corner bath ,great views overlooking sea ,hotel clean and friendly ,just one complaint breakfast 8-30 till 9-15 hotel was empty about 30 people in but everyone was put so close to each other when i got up to leave table i had to ask 2 people to move to get out ,no im not a large person 12 stone lol ,there was no need to be in so close to each other OTHER PEOPLE OLSO COMPLAINING ABOUT THIS,this needs sorting out please ,breakfast was nice ,great value for money we paid would come back to hotel if seating was better !

Room Tip: 310 great seaviews
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  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank greyhound5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScarboroughJoy, Owner at Delmont Hotel, responded to this review, 15 March 2014
thankyou for taking the time to post your comments for us. If you actually remember we had a group of local artists staying with us for the weekend and they were in fact actually using half of the dinning room as a studio . It did not seem appropriate for us to ask them to move their equipment seeing as it was so quiet in the hotel being so early in the year. We do however, note your comments and hope this does not stop you visiting us again as you say you found the holiday value for money
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gateshead
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 December 2013

we stayed here with the national but drove ourselves the deal was too good to miss I rang the hotel to make sure we got a disabled room which they gave us true to their word but when we got there it was a bit small so I asked at reception who gave us a choice of 2 other rooms we took room 213 which was very roomy a great view the food was good the staff really good they all work hard, so no complaint from us
Thanks for a good holiday break

Room Tip: room 213 has great all round view
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  • Stayed December 2013, travelled with family
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Helpful?
Thank bronco3849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
Reviewed 19 December 2013

I have been to this hotel every year for the past three years on a painting holiday. It is brilliant for the cost we pay. I am a bit of a fussy eater but never find nothing to eat from the choices offered. Yes you do get choices much to what others have said on here. The food is great, if you want a la carte then go somewhere else, what do you expect? I always look forward to going back and to what weather awaits me each January. For those knocking the place, get a life or get money and stay somewhere else if you that fussy. Try the Grand in a room with no windows then you will get an experience I tell you.

  • Stayed January 2013, travelled with friends
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Helpful?
Thank MalcW2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, UK
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 November 2013

The hotel is a little outdated but comfortable and we had no real complaints as the rate we paid was very modest. We had five rooms altogether, some better than others but overall the standard was OK. It did however strike me that for a few quid spent in B&Q on paint and the likes the rooms could be refreshed quite easily.
Breakfast was included in the rate and was fine although I do agree with an earlier comment about times.... (maybe it could have been left on a little longer especially on Sunday).

The staff were all very friendly and check in/out was very smooth.

All in all we had a good stay here and |I would deffo stop here again.

Room Tip: Rooms on the first floor seem to be best.
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  • Stayed November 2013, travelled with family
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Helpful?
2 Thank GaryGSheffield_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 25 November 2013

Me and a friend stayed there this weekend just gone 23rd Nov , the room was a little out dated but that never stopped it from been clean and warm and was equipped with everything you needed, the staff were helpful at all times and the breakfast was just as good, also you got free parking and it was a 5 minute walk to town , so we will be back next year for our shopping weekend xx

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 November 2013

We stayed here the weekend of the 9-10th Nov and after reading some of the reviews of this hotel our expectations were not very high. We were wrong. Our room was very good indeed for the price we paid. Ok, furniture is a bit dated and shabby in places but the room (which was huge) was perfectly clean as was the bed and bedding. The bathroom, though tiny, was also very clean. We arrived a couple of hours early but were able to check in straight away which was nice. The heating wasn't on then but as we were two hours early we didnt expect it to be. We went out and returned about 3.30pm and the room was lovely and warm (even hot). It was still very warm when we went to bed and the heating came on again before we got up next morning. So no problem with the cold! We had a sea view room and the views from both windows were fantastic. There was a small table with 2 chairs in one bay window and a settee in the other so we could appreciate the views in comfort. Breakfast was fine too, the staff were polite and efficient even though it was busy. We honestly can't understand why some people have rated this hotel so badly. Surely the rooms must all be of a similar standard when it comes to cleanliness at least? We stay in lots of hotels ranging from budget to 5* and set our expectations accordingly. You get what you pay for as a rule. We will definitely stay at the Delmont again. One tip - make sure you have a tenner in cash as you have to leave a deposit for the tv remote. We only had a fiver but must have looked trustworthy because the receptionist let us have it anyway!!

Room Tip: We had room 109. Fantastic views.Very big.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank welovehols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delmont Hotel

Property: Delmont Hotel
Address: 18 - 19 Blenheim Terrace, Scarborough YO12 7HF, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
Ranked #22 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:2 star — Delmont Hotel 2*
Number of rooms: 51
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