We arrived home today following a 2 night stay at the Delmont. We only booked last week, so it was pretty much a last minute decision.
We arrived Friday evening and were given a key and told our room was on the second floor. The room was huge with a fantastic view, and was really warm.
However, the cleanliness of the room left a lot to be desired! The carpet was 'rippled' and didn't look like it had been hoovered. The window and ledges were covered in dust and the sofa in front of the window was ripped and had the stuffing falling out of the arms! The plastic shelf above the sink in the bathroom was absolutely filthy, as was the shower screen. A hand towel in the bathroom was hung on a rusty hanger.
The bedside lamps had tatty shades, and the blankets on the beds were inadequate and moth eaten!
We even had to leave a £10 deposit to obtain a remote control to use the tiny tv in the room.
On our first morning, the so called housekeepers were knocking at our door at 8.40, before we'd even gone down to breakfast!
Breakfast is served from 8.30-9.15am and the dining room is crowded. The tables are far too small for purpose and as I had my cup of tea in front of me (no where else to put it) I was handed my breakfast, on the plate, as there was no room to set it down!
On our first morning, we were given cold, burnt toast which we couldn't eat and looked like the remnants which other people had left. The waitresses were run ragged, but there was no apparent system, and people were served as and when they were noticed by the staff, rather than in any order. We had to ask for hot drinks to be brought to us.
We stayed because, as pointed out before, our card had already been charged before arrival.
When I checked out this morning, the man on reception said nothing to me, just handed me my £10 (deposit for tv remote) and then wandered off. Although Scarborough is lovely and worth the visit, I wouldn't want to stay at the Delmont again, and certainly couldn't recommend it.
I've read earlier reviews where apparently the hotel has undergone refurbishment?? It would be interesting to know where?
I think even the 'hotel inspector' would struggle here!!
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