We spent 3 days at the hotel, and although the accommodation was adequate, the service left much to be desired. The dining experience for example was interesting. We were required to go to the bar and wait to be seated, which is all reasonable. However, I struggled to understand why we were made to wait longer than guests arriving after us. This happened more than once.
The room was relatively small, but this was ok for the kind of hotel. However, it was August and the weather was warm, but the central heating pipes were on constantly. It was explained that they couldn't be isolated from the hot water system. The room was so hot that sleeping was almost impossible. We had to ask - more than once - for a fan. The one we got had a damaged plug (see pic). The cleaning of the bathroom left much to be desired, and the toilet roll holder was broken. See pictures of these also.
The most annoying aspect of the service came from a trip to the Sea-Life centre. We had booked tickets for this in advance, with the clear understanding that we would collect them from reception. At check in, we checked that this was ok and received reassurance. On the day of the trip we went to collect the tickets. Only then were we told we had to go to another hotel in the group to collect the tickets. The hotel was in Scarborough town centre. We had to drive there, find it, and then struggle to park in a busy area. All of this cost us the best part of an extra hour, forcing us to shorten our trip to the centre.
We complained at the end of our stay, and were offered a bottle of wine, yet a bottle of wine had been part of the deal from the outset.
I will not return to this hotel.
- Official Description (provided by the hotel):
- Offering truly breathtaking, uninterrupted views across the Yorkshire countryside that must seen to be believed, Wrea Head offers arguably on of the most beautiful setting of all Scarborough hotels. Surrounded by the endless scenery of England’s most beautiful county – from the heather filled Moors and scenic Dales to the spectacular Yorkshire heritage coastline – you can choose make your break as active, or relaxing, as you like. ... more less
- Reservation Options:
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- Also Known As:
- Wrea Head Country Hotel
- Wrea Head Country Scarborough