An old, tired hotel, but we knew it wasnt going to be fantastic. It is full of nice, decorative, original features. We could live with all that! Our room had been rearranged to accommodate a camp bed (with timber slatted base falling apart). The rooms table & chairs had been relocated within the tight space right up to the side of the double bed, preventing access from one side. The TV had terrible reception. The bed linen was poor quality. The pool area is in a terrible state, cold, and unclean, smelly water in the pool & the jaccuzi was drained. Then there was a fairly bad leak in the bathroom, which left the floor quite deep with water (retained due to the very uneven floors of the old building). We complained, and lots of spare towels were brought for our use to mop it up during our stay! Nothing further could be done! When we returned to the room in the evening I had to complain again, as there was so much water for me to clean up. They now offered us another room, but the kids were now nearly asleep, and we had all our things unpacked! A megre offering far too late in the day! In the morning the Duty Manager was very rude, and didnt want to discuss the matter, stating that there was an alternative offered at 11pm so it was our own fault. He said that we had paid on arrival, and any refund would come from writing letters, but it wasnt likely to happen. I was determined and got a partial refund, after speaking with the Reception Manager (the Duty Manager walked off as he wouldnt discuss this). She was polite and helpful, and spoke to the General Manager straight away to resolve the matter. Such a shame, as I would so love the Hotel to be good. The Hotel needs some Managment, the attitude of the Staff was just wrong, and there was no Management or structure in place. There were so many incidents when such attitude was displayed with so many guests, from so many differant Staff, it is clearly a problem at the moment. Would we go again?......not sure.....we love the location and the views.....I just hope they can pull it back around, sort out the rooms, and sort out the attitude....it should be a nice Hotel. In the meantime perhaps there are lots of other Hotels waiting to be found.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough