Arrived at this hotel at lunch time the receptionist was helpful and told us we could not check in until three o clock then preceded to try and advise us to park in a NCP car park which we know from experience are usually very expensive. We returned later and checked in to get ready for the evening meal, on trying to have a shower before going down to the restaurant found the water was cold but put it down to high usage and made do with a wash which we haven't done for years. The food in the restaurant was mediocre and geared up to accommodate the older generation which would be acceptable if it had been hot. The next morning we again attempted to have a shower, water still cold which we reported on leaving the hotel in the morning, we where told it would we sorted by the time we returned. On return in the evening we again attempted to use the shower, still freezing, husband went to reception to report yet again that we had no hot water in the shower was told that the maintenance man would sort it, one hour later nobody had turned up so rang reception two hours later nothing, so rang down yet again to be told the maintenance men had gone home, we ended up asking if we could use the spa showers, this was acceptable but has got to be one of the worst experiences I have ever had, the showers were filthy and had obviously never been cleaned for years there was plaster missing from the walls and a serious damp problem I. Can honestly say I would never stay at this hotel again.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough