I really don't know where to start, we arrived a bit early and didn't expect that our room was gonna be ready we just wanted to leave our bags somewhere, the girl in the reception was really unfriendly and didnt't even give me a chance to ask about our bags before she told me 'check in is at 2'!! You could tell that the staff didn't like their jobs, no matter if it was the reception, restaurant or bar. Me and my mom really wanted a massage and it said on booking that the hotel offers it, but the receptionist just laughed at me when I asked! We used the pool instead and got really disappointed when the bubbelpool didn't work and the sauna was cold! The room we had was cold, my mom had to put on a sweater and warm pants just to be able to sleep. It took forever to get hot water in the shower. The wifi didn't work. And overall the hotel really needs to be renovated, it could be such a lovley hotel if you would just fix it up. The only positive thing about the hotel right now was the location. I would also like to comment that I read a lot of the comments here on tripadvisor and the guy that replies really should learn to not use copy paste and make the answers a bit more personal!
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough