I really should have read the reviews about the hotel before I booked but as we had stayed there on two previous occasions (the last time a few years ago) I felt totally confident of the service and room standard that the Royal offered. We booked and paid our £360 for a double with a sea view. I telephoned the day before we were due to arrive as I had not received and confirmation. Many apologies expressed and an e-mail was sent straight away. This showed we had an Executive room. Great we thought, more room. Wrong assumption. The Executive room measured not more than 12ft square. Over 50% was taken by the bed. Also in the room was a desk and chair, a TV cupboard, a small arm chair and a double wardrobe. When the wardrobe doors were open it was virtually impossible to enter or leave the en-suite.
The windows were filthy and would not remain open without the aid of the shoe-shine box found in the en-suite. Some of the ceiling paper wax hanging down above the door.
The biscuits were replaced just once (a pack of 2) during the 3 nights we stayed.
We decided that an evening meal would be a good idea on our first night so booked for one at reception. On arrival at the dining-room we approached the young man checking arrivals to be told that our room number was not on his list. After informing him that I had watched the receptionist write it in the appropriate square for the desired time he simply pushed the paper towards me with a shrug. To be fair our room number was not there. A mistake by reception as when I checked it was on there list. These things happen. Would it have been more appropriate for the "charm school dropout" in the dining room to have checked himself? We ate at a very good Italian Restaurant next door.
This hotel has lowered standards since becoming part of the Britannia Group and will soon be on par with its sister across the road.
Needless to say we complained about the attitude of the member of staff though I doubt much was done.
We would not advise anyone to even enter the doors of the once splendid hotel let alone waste there money staying there.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough