Having booked a Groupon Deal I was not expecting too much, I read quite a lot of reviews which most of them were bad so was not looking forward to my stay. We were given a choice of two rooms and took the cleaner/refurbished room. Dinner was very good, entertainment poor. Next morning my partner got in the bath and a bug fell off him, then noticed fresh blood in the bed, (from me), another bug on the bed, (found three in all), went to reception and they did not seemed surprised at all and said pack our stuff and they would change rooms, but by now the bugs would be in our luggage. Next room 229 seemed OK. Should have left straight away that nite. Dinner and breakfast were good. On returning home read reviews of other bed bugs in the hotel. We are very annoyed as all our belongings have to be carefuly handled and washed and hopefully we did not bring them home. Why the staff put you in a room that they know has bugs is beyond me. It did smell of insect spay and the heat was on so high and now we realise they must have been trying to get rid of them and they did not succeed.
The General Manager Simon Powell does not seem to care about any bad reviews as he seems to put the same reply on all reviews, probably does not even read them.
This problem needs to be made public as Britannia Hotels do not seem to care. I was not going to report this problem but when I got home and found other people had found bed bugs it does need exposing. PLEASE DO NOT STAY, CANCEL YOUR GROUPON AS I WISH WE HAD NOW.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough