Location wise, in the centre of Scarborough with sea views.
My hubby's work had booked a room for him for work purposes and as it was half term we booked additional room for our son. We requested the two rooms be next to each other.
Checking in wasn't very inviting and the hotel weren't exactly friendly. Our request had been ignored and the two rooms were at opposite ends to each other. Hotel full apparently so nothing could be done.
We checked in anyway, the rooms were awful. Very dirty and badly appointed. Stains everywhere. We tried talking to the staff to no avail so we checked out after only a couple of hours.
Afterwards i did put a complaint in and after about a month i got a response from the new manager. We got a refund which was great. The new manager did seem committed to getting the place into shape so it will be interesting to go back after a while. At the moment though, it needs a lot of TLC
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough