We had accident whilst travelling down to Scarborough & rang the company (Superbreaks.com) to advise, we asked if we could change our booking to allow us time to sort our car or get replacement. Their attitude was 'tough [--]', no you can't. So we rang the hotel direct & they we fantastic. We thoroughly enjoyed our stay, our room was gorgeous & had fantastic view.
We also enjoyed the Oasis leisure facilities & the pool attentant (Radek) was very helpful. We'll be definitely staying there again..