This is the worst hotel that I've ever stayed in. 11 of us stayed here for my granddad's 80th birthday at a cost of over £1200. The staff were incredibly rude, they lost our luggage and expected us to find it. The state of the rooms was horrendous. A superior double is 2 single beds pushed together with peeling wall paper and holes in the wall.
We prebooked spa treatments before we arrived but the therapist was not aware as the treatments had been booked for the wrong month. We did get treatments but they were overpriced and the manicure and pedicure products were cheap and bought from boots which when you're paying those prices you expect more.
The hotel is centrally located and the food was good but the attitude of the staff and the quality of the rooms lets this hotel down a lot
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough