Rather than being a review after a stay, I would like to comment in advance.
My husband and I were due to return to the hotel this weekend for what is becoming an annual wedding anniversary treat. Unfortunately my husband has caught influenza so is not well enough. I contacted the hotel to advise them of this expecting to lose our deposit but was very pleased to be told that because I had stayed on previous occasions the hotel would rearrange to another time. We are now going at Easter.
All too often nowadays customer service takes second place but it is reassuring to know that loyalty is rewarded at the Crown Spa even when business priorities have to be maintained. Thank you Rachel Laura and Amy. Thank you to Daphne the sales manager. We are so much looking forward to a late wedding anniversary stay which will be all the better for the wait
- Official Description (provided by the hotel):
- The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more less
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- Also Known As:
- The Crown Hotel Scarborough
- Crown Spa Scarborough
- Scarborough Hotel Crown