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“Lovely as always”

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely as always”
Reviewed 11 April 2012

Me my partner and son stayed for the bank holiday, we stayed before and loved it and this time was even better as we checked out the spa and swimming pool! Everything was brilliant, clean and well managed. Lovely feel to this hotel and we shal be staying again in a month.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirisweeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 17 April 2012
Thank you for what is a short but very positive review, you have said enough to let me know that you are happy which makes myself and the team happy too.

I will certainly pass on your comment to our team. We very much look forward to welcoming you back very soon.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (779)
Date | Rating
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English first
Bagshot, United Kingdom
Level 6 Contributor
138 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 11 April 2012 via mobile

On arrival at the Crown Spa we were very impressed, the location is stunning with amazing views over the South Cliff and our feature room had a complimentary telescope!
The room was well equipped with little luxuries like nice toiletries and bath robes. The spa was very nice and we used it several times as well as indulging in some treatments (highly recommended). We had booked dinnner on both nights prior to arrival as we were here to relax and didn't particularly want to go very far in the evening. Sadly, as is the case with many hotels the food was poor. French onion soup was like dishwater with no crouton or cheese topping (apparently the chef was being trained?) my turbot (overcooked) with risotto and Parmesan crisp had no Parmesan crisp (I had to ask for it) my wife's rare steak was delivered medium. The bill was £70 with wine which I considered poor value. Having complained twice throughout the meal we were offered no form of recompense (even a complimentary coffee would have at least been a gesture). Based on this experience we cancelled our dinner reservation for the second night and found a wonderful fish restaurant 10 mins walk away (cafe fish) that we discovered on trip advisor also.
All in all I would recommend the Crown Spa Hotel for everything other than dinner, it could have been a one off but I did read similar from others on here.

Stayed April 2012
Helpful?
1 Thank davidwood33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 17 April 2012
May I first of all say thank you for a mostly positive review with regards to the hotel and the spa facilities. I do remember sitting down and chatting to you on the day of your departure and don’t remember saying that the chef on duty was in training, I may have said that there is a training issue that I need to address and since have done so.

The issues that were brought to the attention of the restaurant manager on the night were resolved and he did feel that you had left the restaurant happy. As anyone can see I do personally respond to all trip advisor posts and regrettably have to disagree that that there are similar complaints regarding food, anyone that takes the time to read through past customer feedback will be able to decide themselves if this is the case.

I do hope that you visit Scarborough again in the future and that the Crown is your choice of hotel as we are always happy to see returning guests.

Kind regards

David Chambers Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 April 2012

Thoroughly enjoyed my recent overnight stay at the Crown Spa Hotel. My room was extremely spacious and comfortable, with a fantastic monsoon shower in the wetroom/bathroom. Staff were polite and helpful and the breakfast was fantastic.

I wish I had taken my gym stuff with me as gym/pool looked really good when I went downstairs to take a look around it.

I would happily recommend the hotel to friends & family - and would certainly stay here if ever in Scarborough again

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 17 April 2012
Thanks you for such a lovely review, I am always delighted to hear that the staff and hotel met your expectations.

I do hope that you visit Scarborough again in the future and that the Crown is your choice of hotel as we are always happy to see returning guests.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
halifax
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 April 2012

Enjoyed two lovely nights here over Easter 2012. Can only think of positive things to say about the rooms, the staff, the facilities. The spa was great - spent some time chilling in the sauna and steam room. Food was excellent, and the wine. We enjoyed Scarborough very much. Fab walks around the castle, the beach, and the hills at the far end of the south bay. It's all good. Top marks to crown spa.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank harriete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 16 April 2012
Thanks so much for such a positive review. I am delighted that you had a great weekend over Easter and luckily the weather did hold out which added to it. on the odd occasion we do receive negative comments that do seem unnessesary but reviews like yours do make our job worth while.

I will certainly pass on your comment to our team. We very much look forward to welcoming you back very soon as a tourist.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HULL
Level 4 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 April 2012

We stayed here over night and it was an amazing experience and we look forward to coming back ASAP. I cannot fault any aspect of the weekend.

Room Tip: Have a room at the front for a wonderful view.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rebeckah O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 16 April 2012
Thank you for what is a short but very positive review, you have said enough to let me know that you are happy which makes myself and the team happy too.

I will certainly pass on your comment to our team. We very much look forward to welcoming you back very soon as a tourist.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2012

We stayed in the hotel for 2 nights and we had the romance package 2.
We had a nice bedroom with a four poster bed and a big bathroom . Loved the pink lights above the bath.
We felt the food and wine was overpriced but was nice.
The private parking was a bonus :)

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 16 April 2012
May I first of all say thank you for your mostly positive review. I am delighted that both the bedroom and bathroom met with your requirements.

We have a very varied wine list and menu with glasses of wine starting at £3.40 starters at £5.95 and main courses from £9.95 which I do feel is priced to suit all customers.

I will certainly pass on your positive comments to our team. We very much look forward to welcoming you back very soon.


Kind regards

David Chambers Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Lincs
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 April 2012

A 3 night Easter break at the Crown Spa made all the more enjoyable by the excellent standards that we have come to expect over recent years. From the moment we arrived the hotel staff in all areas were efficient but friendly and nothing was too much trouble. The superior sea view penthouse room 504 was extremely comfortable. The meals in the restaurant were delicious. The wood pigeon and seared lambs loin were the highlight but every evening was a delight. Breakfast was a good substantial start to the day with so much to chose from although I must admit to enjoying the smoked haddock every morning.
An enjoyable stay over too soon but which will most certainly be repeated

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrs_SNorthLincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 16 April 2012
May I first of all thank you for such a positive review I am absolutely delighted that you had an enjoyable stay at The Crown and I speak on behalf of myself and the team when I say thank you so much for your comments.

Nothing pleases us more than when we have guests return and we can always assure a familiar face.

It goes without saying that I will pass on your kind words to the staff; we endeavour to make our guests stay a pleasurable one. We very much look forward to welcoming you back to the hotel very soon.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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