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“Extremely disappointed.”

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Scarborough, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Extremely disappointed.”
Reviewed 25 December 2013

Gutted.
We have paid over £230 for 1 night at the hotel with Christmas lunch. The welcome was ok, room was upgraded to superior...... Really......... We had to move the bed to see the TV, under the bed was disgusting. The Christmas lunch was poor, herded through faster than a cattle market!! Main course was sparse with cold veg, my other half had to ask 3 different waiters for cutlery and we have just been told there is no room service!!! The luxury mood bathroom...... Took hours to run (cold by the time I got in) rant, rant, rant........ What a complete waste of money and our 2013 Christmas Day.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoCo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 10 January 2014
May I first of all say how disappointed I am when any of our customers are not happy with the food and service we provide, what is even more frustrating is when we hand out a welcome letter to all customers asking them to bring any issues they may have to my attention what becomes even more frustrating is that a customer would write a negative review whilst still in the hotel and without asking to speak to a member of the management team. Over the festive period I was on duty every day from early morning until early evening and feel extremely disappointed that we were not given the opportunity to resolve these problems.

This year was the first year we have sold hotel rooms on a room only basis and do feel that in the future we may need to offer an alternative food offer on Christmas day, this is being looked into and will be advertised on all websites that we sell on.

Once again thank you for taking the time to leave feedback, we do read all reviews and respond and use the information to help us improve the hotel for future guests.

Kind Regards

David Chambers / Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (779)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
  • Polish first
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English first
Scarborough, United Kingdom
1 review
Reviewed 19 December 2013

We arrived at The Crown Spa on Saturday the 14th December for our works Christmas Party, the Lobby had a warm welcoming and bubbly atmosphere. All the staff were very friendly and helpful. We all really enjoyed the meal the food was great!! The atmosphere in the food hall was very lively and lots of people having a great time and really kicked off the night. Would Definatley come back again next year! Compliments to the Chef's and all the kitchen staff for for making the night happen!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StepneyHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 10 January 2014
Thanks for taking the time to leave such a positive review, over the festive period we have had a lot of local companies enjoy their company parties at the Crown and all feedback has been excellent. I do hope that the Crown in at the top of your list for the next years festivities.

Once again thank you for taking the time to leave feedback, we do read all reviews and respond and use the information to help us improve the hotel for future guests.

Kind Regards

David Chambers / Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 6 Contributor
266 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 17 December 2013

This is probably the best hotel in Scarborough, being the only 4* it has fabulous views across the town from the Esplanade. There is a big choice of room types available, we opted for a more contemporary executive room as these are the newest, being added to the top floor as part of a revamp a few years ago. The older rooms are more traditional but benefit from bigger windows and some fantastic views.

We did not dine here but enjoyed drinks in the busy bar by the log fire, very cosy, There is also a decent spa and small pool if you get time to use them.

Room Tip: Look on the website and check prices, they do vary and may reduce the nearer you get to your arrival...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s9mgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 30 December 2013
Thank you for taking the time to leave such a lovely review I will pass on your positive comments to all of the staff and management who will be delighted that we have another satisfied customer.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornsea, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 December 2013 via mobile

We arrived for a night stay at the hotel monday 16th and what a fantastic experience we have had. We were greeted by Dave (manwell) as we call him and how brilliant he is from beginning to end of our stay he made us feel welcome, totally went out of his way to keep us happy along with the other barman John who did the exact same! The hotel itself is fantastic all spa facillities very useful and room was spaceous, comfy and everything provided that we would need for our stay! Will definitley be back beginning of next year and would recommend to everyone maybe have to have more than 1 night next time!!! Thank you for a brilliant and welcoming stay!!!

Stayed December 2013, travelled with family
Helpful?
Thank hannahrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 18 December 2013
Thank you for taking the time to leave such a positive review, I am delighted that you have had such a lovely time and do hope that a future stay will be for a few a few more days. Both Dave & john have been with us for some time and are always on hand to make sure our customers have an enjoyable stay.

I will pass on your positive comments to both the staff and management who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 December 2013

We stayed here on 14th December 2013 in an Executive King room and we were extremely happy with our stay. I wish we'd had time to use more of the facilities and will definitely use them next time we stay. I'd highly recommend this hotel!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 18 December 2013
Thank you for taking the time to leave such a positive review, I am delighted that you have had an enjoyable stay and I do hope that a return trip to Scarborough does bring you back to the Crown. I will pass on your positive comments to both the staff and management who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 December 2013 via mobile

We have stayed at this hotel on numerous occasions and have always been very pleased with the service and accommodation. We did not think that the hotel could improve on this , but our last visit we enjoyed even more. The staff are all helpful and polite, nothing is too much trouble. The added parking behind the hotel for a small charge was an added bonus. Our room was spotlessly clean with a modern flat screen TV ( TV also in bathroom!) Our breakfast was excellent and cooked exactly as requested. We had a very enjoyable stay and would highly recommend this hotel.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mingandchang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 18 December 2013
Thank you for taking the time to leave such a positive review, I am delighted that you have once again had an enjoyable stay and I do hope that you keep returning to and the Crown. I will pass on your positive comments to both the staff and management who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 December 2013

My wife and I stayed at the hotel in October 2013. We've stayed there before and always left satisfied. This time, however we were upgraded to an executive room which was lovely and made our stay all the more pleasurable. As usual we stayed 2 nights. What can I say?
The room was fantastic and well stocked with more than you could need, the bed was very comfortable, the bathroom was a joy. The hotel has a welcoming atmosphere, the staff are friendly and very helpful. Breakfast is first rate and 'belly busting'. The Spa it's self is clean and relaxing with all the facilities you would expect in a 4 star hotel. We'd paid a little more and had a couple of treatments including a relaxing back massage and a “Mud Rasul” which was amazing. If you're planning on staying the night in Scarborough this is the hotel to do it in. We'll definitely be back in fact its a bit of an annual treat for us now... two nights a year in the Crown Spa, can't wait for our next visit

Room Tip: Always request an upgrade
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 18 December 2013
Thank you for taking the time to leave such a positive review, I am delighted that you have once again had an enjoyable stay and I do hope that you keep returning to and the Crown. The Spa is a wonderful place to spend an afternoon relaxing when the weather is a little cold and the Rasul treatments are a real treat.

I will pass on your positive comments to both the staff and management who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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