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“Weekend break” 4 of 5 bubbles
Review of The Crown Spa Hotel

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Louth, England, United Kingdom
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Weekend break”
4 of 5 bubbles Reviewed 24 August 2014 via mobile

A very well positioned hotel in Scarborough. The public areas are very nice and the restaurant is good and family friendly, the service is professional but perhaps a little slow at times. The English breakfast is superb and the cafeterias of coffee are nice touch.

Stayed August 2014
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 28 August 2014
Thank you for taking the time to leave a short but positive review that I feel ticks all the boxes for any future guests wishing to visit the Crown.

I do hope that any future visit to Scarborough will bring you back to the Crown as nothing pleases us more than seeing a guest return.

Once again thank you for taking the time to write a review as we do read and respond to all reviews to enable us to improve the hotels experience for future guests.

Kind Regards

David Chambers Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (732)
Date | Rating
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English first
Northern Virginia
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

You can't beat the location of the Crown Spa Hotel. There is a nice view of the harbor from here and you are right across the street from the garden walk leading down to the beach and old spa building. It is also walking distance to many restaurants. The staff was friendly and helpful. There are a few tables on a patio outside the bar, which is nicer than sitting in the lobby area. Parking is a bit of a challenge as the hotel's lot is small and cramped, but we always had luck finding a spot nearby on the street. If you ask for a quiet room, you won't have a view of the sea, but you also won't hear traffic or the coming and going of people at the main entrance. This is important to note because the lack of air conditioning means you'll want to leave your windows open in warm weather. The breakfast routine is unnecessarily confusing as there are three options and you are supposed to sit in the area assigned to the option you choose - which is odd if everyone in your party doesn't choose the same option. Instead of having the options printed out on a sign or menu, the hostess or server explains it verbally to everyone everyday, which is cumbersome and slow. It took us three days to make sense of it. Our room was clean and internet access was good, but the carpets in the hallway need a good cleaning. I was shocked one day when the elevator opened to find two housekeepers loaded down with clean linens which they unfortunately dropped on the floor. Instead of picking them up, the woman still in the elevator shoved them with her feet until they cleared the door, then the woman in the hall proceeded to toss them on the hall floor in several piles. So much for clean bed sheets! They were obviously scrambling so as not to delay me, but I wasn't pressuring them and would have felt better if they took the time to pick up the sheets and walk them down to the nearby cart so that all but the bottom one would still be clean. Also, when we reserved our room through booking.com, I asked for an early check-in. The receptionist had no record of this request but did make an effort to get us into our room as quickly as possible which was nice since we were operating on about 4 hours of sleep. We ended up leaving a day early due to a change of plans and the hotel said we had to request a refund through booking.com, which turns out isn't true. Booking.com is being very responsive so I am hopeful that we will indeed get a refund for one night.

Room Tip: Ask for a quiet room. You won't have a view of the sea but I think the rooms on the street side...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Candace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 28 August 2014
May I first of all thank you for taking the time to write a mixed review which does have some positive comments. We are always disappointed when any of our customers are not happy with any part of their stay.

I have spoken to the Head Housekeeper and can assure you that the incident you described with the linen is not the normal procedure and that they had been dropped and were not actually used. With regards to the carpets on the corridors there are areas where the carpet has wear marks but all corridors are cleaned on regular basis as are the carpets in the bedrooms.

I do apologise that you found the options for breakfast a little confusing, we have various options so that anyone that wants a lighter option is able to do so with ease and in no way are our intentions to confuse anyone.

Had your reservation been made directly with the hotel we could have cancelled it here when you decided to leave a day early unfortunately as it was with booking.com you do have to cancel through them as we pay them a commission and they would have still requested it had you not done this. Booking direct would have also given you the option to receive our advantages package which includes a discount on food along with various other benefits.

Once again thank you for taking the time to write a review as we do read and respond to all reviews to enable us to improve the hotels experience for future guests.

Kind Regards

David Chambers Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

We have recently returned from a 4 night stay at the Crown Spa Hotel and left the hotel somewhat disappointed and quite confused to say the least.
My husband and I took our son, daughter in law and 3 year old granddaughter for a "seaside holiday" on 15th August.
Overall we were impressed with the hotel and the majority of staff were very pleasant and professional.
There were a few negatives that we are prepared to overlook due to the fact we are not "complainers" and accept that human errors do occur.
One thing we simply cannot overlook, and which we challenged on checkout to no avail, is the issue of your much regaled 10% discount when booked directly with hotel.
We took advantage of this offer and presented our discount card to the F&B staff at the first few orders of food and room service. The staff told us it was not necessary for them to see the card.
On checkout I queried whether the 10% had been deducted from our food orders throughout the stay. It had not been. Reception staff explained that because it was not deducted at the time of ordering they could not deduct it at checkout.
A member of management team confirmed this hotel policy saying that hotel guests are all on different tariffs therefore discount cards require to be shown as proof that you on the discounted rate for food.
I fully understand this, however I do not believe that if human errors occur and mistakes are made or misunderstandings of the system from either/or both staff and guests occur, some kind of arrangement cannot be agreed.
It was clear for reception to see that we had booked directly with the hotel and had a 10% discount code. I cannot believe that the hotel checkout system is so antiquated that corrections cannot be made and refunds raised.
The monitory value of our 10% discount is not a significant amount, however this review is given as a matter of principle and to raise the issue of customer satisfaction. If a refund could not be given then the offer of a voucher to be used on a future visit, perhaps towards a bottle of wine or a spa treatment etc, would have gone a long way to sweeten the sour taste left in our mouths, something you may think about in the future.
Our rooms were 114 and 354.

Room Tip: If booking a room with balcony do not book room 114. The balcony is extremely narrow and not real...
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Kivvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 28 August 2014
May I first of all thank you for taking the time to write a mixed review which does have some positive comments. We are always disappointed when any of our customers are not happy with any part of their stay especially when the issues could have been so easily resolved. On arrival we give all customers on the reward scheme a rewards card and inform them that the card must be shown at all times, this is also printed on the front of the card in quite large text, all members of staff know that nothing is to be discounted at the till unless a card has been shown which I am sure you will understand is a correct procedure. Unfortunately when the food has been posted from the tills and the night audit has run it isn’t possible to remove the charge without an extremely long paper trail.

I am sure that this is not the answer that you wish to hear but we do make it clear in all published information that this is the procedure and all staff do have to adhere to it.

Once again thank you for taking the time to write a review as we do read and respond to all reviews to enable us to improve the hotels experience for future guests.

Kind Regards

David Chambers Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbrook, Canada
Level Contributor
136 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Can't fault this hotel at all. Friendly, helpful staff. Great food. Very clean, modern rooms.
Friendly bar staff serving reasonably priced drinks and bar snacks. Restaurant excellent.
Only down side is don't book here if you are not up to walking up and down hills and steps to the main town! And parking is not too good, but there is a pay and display just around the corner which never seems to be full.

Room Tip: Ask for a sea view
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  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 1 September 2014
Thank you for taking the time to leave a positive review, I am always delighted when a customer leaves the hotel having enjoyed their stay.

Parking at the height of the season is often at a premium but spaces are always available to pre-book in the hotel car park. I am in full agreement that the hills in Scarborough can be quite challenging but there are easier roots into the town and the beach can be accessed by the funicular railway that’s about 200 yards away.

Once again thank you for taking the time to leave a review and I do hope that you return to the Crown on your next visit to Scarborough as nothing pleases us more than seeing a guest return.

Kind Regards

David Chambers / Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

Lovely kind staff.
Rooms felt soft and cosy and very high cleaning standards.
Leisure facilities small but again warm and cosy.
Short walk to town over the bridge which is romantic.
Plenty of places to eat, drink (and shop...mmmm) this is a blokes review.
Parking sorted by hotel.
Enjoy!

Room Tip: Sea view obviously - but have been in past and all are good
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GL57308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this review, 20 August 2014
May I firstly thank you for writing a positive review. We are pleased that you and your partner have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The hotel also offers Spa and Romances packages which can be viewed on our website. They are very popular, including many added benefits, such as chilled wine for your arrival, the packages ensure that your experience is extra special.



We do hope that you continue to return as we would look forward to welcoming you back. May I advise booking through our direct website or over the telephone as you can benefit from the Advantage package. This includes unlimited wifI, a late checkout, 10% discount from your food and more.



Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East HULL
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

We stayed here overnight on 17/08/14. The staff are fantastic, so friendly & helpful, couldn't do enough!

Im writing this review as we celebrated my Nan's 80th birthday at this hotel. We wanted somewhere extra special... After many conversations and emails since February, when the day finally came around it was perfect. We booked 5 rooms, all different types, each of them were brilliant, my nan & grandad had a sea view mini suite and the hotel put a personalised birthday card & box of chocolates in their on arrival. They organised a special room off the main Taste Restaurant and it was decorated beautifully with balloons and they made name cards and even a personalised photograph menu. The food was wonderful in the restaurant as was the afternoon we had delivered to our rooms.

This hotel is really top class and we will definitely be returning.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank The_Robins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this review, 26 August 2014
May I firstly thank you for writing a positive review. We are pleased that you and your family have enjoyed your recent stay with us and we do hope that your Nan enjoyed her 80th birthday! I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The hotel is renowned for its good food, throughout the day we offer you the best in beverage and dining options for all occasions. Using quality cuisine and the very best of local produce, this is a place to indulge yourself. The food is pure delight, where quality and attention keep us awake at night, not you!



We do hope that you return to the hotel as we would look forward to welcoming you back. May I recommend booking through our direct website or over the telephone as you can benefit from the advantage offer. This includes unlimited wifi, a late check out time, 10% discount from your food and more.



Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

Great position and lovely views from a elevated position of the south bay , the room was nice and great bathroom and king size bed. In hindsight I would have paid the extra money for a room on the front of the hotel as my room had no view what so ever . Room was noisy at night as cooling fans were left on for a full 48 hours we were in the hotel , my wife had to sleep with ear plugs .I was in room 119 on the first floor.i have scored the room average due to the noise and view.

Room Tip: Book a front of hotel room , more expensive but probably worth it
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank brianwormley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this review, 20 August 2014
May I firstly thank you for writing a positive review. We are pleased that you and your partner have enjoyed your recent stay with us overall. May I advise to always make reception aware of any issues at the time of your stay, enabling us to resolve the issue with immediate effect. As a valued customer, you are our number one priority and we wish to make you experience as enjoyable as possible, even in the early hours staff are here to help. I would always recommend booking a sea view room as the views looking out to Scarborough's harbour and bay are well worth it. You also receive the use of a telescope to explore the view further and you may be lucky enough to catch the sunrise above the horizon.



We do hope that you return as we would look forward to welcoming you back. May I recommend booking through our direct website or over the telephone as you can benefit from the Advantage package. This includes unlimited wifi, a late checkout, 10% discount from your food and more.



Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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