stayed here last weekend 18th Feb ,arrived after a horrible car journey, to a very indifferent receptionist with few customer service skills basic but not warm really. I should had realised then that the idea of a de stressing weekend where stressful situations would be taken out of your hands were not part of the crown spa, Scarborough's training plan.
Room nice, there to meet up with friends on a type of reuinoin ,some who live in Scarborough and said the Crown had a good reputation. In fact the food and restaurant and bar staff were excellent, although a bit over worked.
It all started when the shower wouldn't work at 9am it was just cold water ,not intermittant ,cold we ran it for an hour, the porter came up fiddled with a few knobs and it was still cold, We were polite and asked if we could move room., The hot water came back on at 10 and we decided not to move as the people in the hotel told us that some kind of engineer person would be on duty at 12 and would look at it/ fix it. e went out came back late and asked if it had been fixed the people on the desk knew nothing about it ,had nothing written down and weren;t really bothered ,they sent a porter to check it ,I said it is working but it is nort working in the mornings , they still sent the porter up to check ,who said the engineer must have been but no one really knew if it was fixed. It was all a lot of hassle especially when lo and behold the following morning at 9 am tried to shower ,cold again. There was no real communication between shifts and the staff kind of looked at us to say well what do you want us to do about it? the next day when checking out the receptionist said to my friend ,well no one is available at the weekends so it couldn't have got fixed, as though calling out someone at the weekend ,even though they said they would was not something they would contimplate doing nOT DE STRESSING ATall, wouldnt stay there again ,to much indifference and too young staff who didnt care about real problems.Fobbed off comes to mind
As well as that there was something strange in the pool maybe a filter malfunction swimming around you got handfuls of hair in your fingers ugghh are these type of hotel pools cleaned/ checked at all and the steam rooms were either coolish or not working ?
- Official Description (provided by the hotel):
- The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more less
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- Also Known As:
- The Crown Hotel Scarborough
- Crown Spa Scarborough
- Scarborough Hotel Crown