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Premier Inn Scarborough South Bay Hotel
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Reviews (1,388)
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695
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147
48
34
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All reviewsbrewers fayreattached restaurantair confamily roomtown centremulti storeycentral locationgood nights sleeproad noisethe palm courtcar parkingpay and displayexcellent locationsea frontshort breakbuffet breakfastnight's sleep
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874 - 879 of 1,388 reviews
Reviewed 20 January 2014

My wife and I and our 2 small kids stayed here a week ago for a 2 night weekend break. We has a room on the first floor.

The room was OK but my son had a fold up type of bed and he said it was very uncomfortable. The bed was really noisy, every time we rolled over it make a terrible noise and kept everyone else awake.

On the Saturday morning we went for breakfast and there was hardly anything left so we had to wait a while for them to cook so more food.

On the Saturday night we were woken up by the people in the room above us, it sounded like they dropped a bowling ball on the floor!

The staff were very nice and helpful but, In all not the best of experiences.

Room Tip: Get one on the top floor.
  • Stayed: January 2014, travelled with family
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Thank REDJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Scarborough South Bay Hotel, responded to this reviewResponded 21 January 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

I stayed here for 6 nights. It was my first time in premier inn and quality was great. Staff were very friendly, and the location is in the middle of town. If I come back to scarborough, I will check in here!

  • Stayed: January 2014, travelled on business
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Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

This was our second stay in Premier Inn and we thought it was excellent. Easy booking process, nice to have a follow up phone call before our arrival.
Lovely, spacious, clean room. Great nights sleep on a very comfortable bed with excellent pillows.
The hotel is in an excellent location for exploring the area.
We paid the extra for breakfast and it was worth every penny
Would recommend this hotel.

Stayed: January 2014, travelled as a couple
Thank Doitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Enjoyable stay, met by very friendly staff who gave a cheery good morning, hello throughout the day, smiley greeting every time we passed the reception desk. Clean comfortable room, we were at the front of the hotel over the front door but perhaps because of the time of year had no problem with noise. The only down side was the car parking facilities, there are car parks close by but you have to pay a substantial amount if you want to leave your car for any length of time. The town works a disc system that could be offered to hotel residents if the hotel perhaps took part in the scheme. Hence the 4 stars.

  • Stayed: January 2014, travelled as a couple
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Thank swampduck22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

A very clean hotel that is comfortable and modern. Has an excellent location for exploring Scarborough.

Like all hotels, the staff can make or break the experience. Kinga the manager is first class. She went out of her way - without being asked at all - to make sure our stay was excellent, even offering a room switch as she felt it would be a better room for us (it was). I hope Premier Inn realise what an asset she is.

The other staff too were friendly and helpful and we will stay here again when we come back to Scarborough.

Room Tip: We booked a quad room for 2 adults 2 kids. If available the double room option is a much better bet.
  • Stayed: January 2014, travelled with family
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Thank Californiasmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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