We went to the Caravel cafe for lunch as it was local to our location at the time. The order was simple enough. Cheese Omlette, Chips and Peas. The other was Homemade steak pie with chips, yorkshire puddings and veg.
First of all when the food arrived it was obviously microwaved, even the yorkshire puddings. They were aweful (like marshmellows) The so called pastry on the pie was really stodgy. Also there was no chips on the meal. When we questioned this with the staff they immediately took the defensive and said something like 'Well you should have said...'. Even when we had finished the meal no chips had arrived but when we told the staff again we just got rude comments.
We then informed them that we were not happy with the food and was told 'well, you cleared your plates' which was not true. They did discount the food slightly because of the missing chips but the attitude was beyond belief.
The food was 3-4 out of 10 at best and the staff all need serious customer service training. Id rather scratch my eyes out with a spoon than go back to this place.
Attend as your own risk!
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