when i booked a room for me and my boyfriend for august bank hol i stressed that we would not be arriving until late evening as we were both working a full day. i was told this would not be a problem but when we arrived at 7pm our room had been let to someone else, we were shown another room but just as we were about to say ok were told we could not have that either as the people who had booked it had now arrived . no appologies staff very un friendly un helpful and didnt give a dam!! we had travelled 120 miles and now had to go back home as all other hotels were fully booked due to it being bank hol
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