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4.0 of 5 bubbles
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Review of The Croft

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4.0 of 5 bubbles
Very good
20 reviews
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Overview
Holiday Rental House -
5 Bedrooms, 2 Bathrooms, Sleeps 11
Scarborough, Scarborough District, North Yorkshire, England

Reviews from our community

 of 5 bubbles
4 of 5 bubbles Very good - based on 20 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Pete114
Lincoln, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Extremely disappointed!”
Reviewed 22 October 2013 for a stay in October 2013
3
people found this review helpful

This 5 bedroomed property was booked for a family long-weekend 11 - 14 Oct 13. The week prior to this weekend was cold with strong easterly winds. On arrival at The Croft the house was cold, damp and smelled very musty, the heating was not switched on; it took over 2 hours to warm the majority of the house up. I had to bleed the radiators in the bedrooms to get them to function. The fifth bedroom was not usable as it has no radiator, so in effect it was only a 4 bedroom property which required us to amend our sleeping arrangements.

On inspection of the property it was found to be dirty and in need of a good clean. The decor was scrappy and the property is certainly in need of refurbishment and modernisation. There were cobwebs in most room corners and the conservatory had water on the floor, as well as an old unplugged fridge freezer. There were old bars of soap, some with hairs attached, in a drawer in the bathroom, not very pleasant! The plate drainer had mouldy food remains stuck in it and the cutlery basket for the dishwasher was broken and unusable. Some of the crockery was chipped and several of the pots and pans greasy. We had to put a selection of crockery and cutlery in the dishwasher before we could use them.

Several of the curtains would not close properly and were hanging off the rails, the bathroom curtain did not fit the window and offered no privacy whatsoever. Some of the bed linen was stained and smelled musty.

In both the sitting room and lounge there were electrical appliances with frayed and damaged wiring, there were electrical plugs with some of the wires not connected - not ideal with 2 young children in our party! In the kitchen was a walk-in pantry which went under the stairs, it contained many pots of paint and several bottles of solvents. The cupboard could not be secured and apart from being a hazard to the young children was a definite fire risk! The CO detector in the kitchen, next to the AGA, was over 12 months out of date.

Overall, the property was dirty, tatty, damp, unhygienic and unsafe; it did not mirror the description on your website and was certainly not worth the money we paid. With only 4 usable bedrooms it was not what we were expecting. I do not understand where the 3 star rating came from, giving it 1 star would have been generous! This property certainly warrants a visit from Environmental Health and after talking with Trading Standards, they consider that we are entitled to a refund under the Supply of Goods and Services Act.

5 of 5 bubbles How easy was it to book the property? 5 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 1 of 5 bubbles Overall condition of the property
2 of 5 bubbles Bedding & mattresses 1 of 5 bubbles Kitchen & utensils
2 of 5 bubbles Bathroom cleanliness 3 of 5 bubbles Other facilities & amenities
2 of 5 bubbles Service
Liked best: Size of property.
Liked least: Cleanliness and preparation.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Nov 2013
This person's views are contrary to most. The Visitors' Book is full of very complementary comments :"Lovely house and gardens. Clean and well-equipped"; "A lovely big house in an ideal location"; "House loved by us all"; "What a gem, wonderful house with everything you need"; "House very comfortable". These are just a few.
This visitor seems to have gone out of his way to find relatively minor things to criticise.
The heating was timed to come on at 4 p.m.. It was relatively mild.
The house is cleaned between lets.Cobwebs are dealt with, but can develop overnight.
The fridge-freezer in the conservatory is a back-up to the one in the kitchen, and is not old.
There is a net curtain in the bathroom. All curtains close.
Bed linen provided is fine.
Electrical wiring is safe. An electrician recently viewed the house.
A new gas safety certificate was issued in July, valid for one year.
Environmental Health visited the house recently. They agree that some of the claims made by this party are "ridiculous".
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emmalikes...
Lincoln, United Kingdom
Level Contributor
77 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Would not recommend this at all. Grubby, poor state of repair, furniture dated, majority of mugs chipped and unpleasant.”
Reviewed 15 October 2013 for a stay in October 2013
2
people found this review helpful

Highly disappointing.
Poor state of repair.
Curtains either missing or damaged.
Bedding old, some with stains.
bathrooms very grotty.
Only one oven shelf in arga impossible to cook for 8 people, 6 hobs though.
Most cutlery, utensils and crockery needed washing before use. Some were damaged and unhygienic.
Bare electric wires visable on electric fire and kitchen radio.
Base of bed unsavoury looking due to staining.
Attic room and bathrooms unheated.

1 of 5 bubbles Value 2 of 5 bubbles Rooms
4 of 5 bubbles Location 2 of 5 bubbles Cleanliness
1 of 5 bubbles Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Nov 2013
The views expressed here are mostly inaccurate.
It would seem that this person was expecting a higher grade of accommodation, and so was disappointed. It is made clear on the website that The Croft is an older property,is of 3-star standard, and people should not expect the standards of a modern, higher-grade property.
There are 2 ovens in the Aga, and so 2 shelves.There is also a combination oven/microwave, and a four-plate electric hob.
There are no bare electric wires.
The main bathroom has an electrically-heated towel-rail. The en-suite has a radiator.
There is a net curtain in the main bathroom. Curtains in the en-suite.
All rooms have curtains.
Bedding provided is of good standard, some of it new.
One or two mugs/plates might have been chipped recently, but there are plenty of others available which are not.
People considering booking are asked to view the photographs of the house, which paint a rather different picture to this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gemmaandj...
debyshire
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“old and tired but this is reflected in the price”
Reviewed 19 November 2012 for a stay in November 2012
1
person found this review helpful

A large property desperate for some tlc but no complaints as this is reflected in the price.
One niggle is lack of oven as the aga just doesnt cut it when cooking for 10 and if going as part of a group get there first so you can park as this is really tight,,,,,, and you really dont want to be in the attic!

4 of 5 bubbles How easy was it to book the property? 4 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 3 of 5 bubbles Overall condition of the property
3 of 5 bubbles Bedding & mattresses 3 of 5 bubbles Kitchen & utensils
3 of 5 bubbles Bathroom cleanliness 3 of 5 bubbles Other facilities & amenities
3 of 5 bubbles Service
Liked best: the size
Liked least: the tired decor
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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