We were delayed on the motorway and the coach had us detour and change coaches so by the time we arrived at the hotel we were too late for the bellboy as he was off duty and our bags could not be delivered to our room. We were so tired and stiff from the trip. We had no time to wash/dress for dinner. We were rushed into dinner because the restaurant was due to close soon.
The hotel food was lacking in taste and only barely edible as it was dry and only luke-warm. By the last day, they also had run out of selected items i.e. cereals and fruit.
We reported the complaints on their customer survey form at the hotel and we are still awaiting a reply from them directly.
We may have paid the ‘cheap rate’ but we certainly didn’t expect the cheap food. We ate out on the last night at personal cost to ourselves as we couldn’t bare another meal in the hotel!!
The hotel also selected the time we were due for meals, breakfast – 07.30hrs prompt. This made for a very long day as the coach collected us for the day trip on the Saturday at 10.00hrs and departed on the Monday at 09.30hrs.
The room was basic and lacking in any homely touches i.e pictures or colour on the bedspread. So faced with a brown and beige room every day, i'm glad we were not in it too long. Great shower facility and a lovely deep bath. The room was clean although the quality of the materials used to decorate the room were somewhat cheap and were not going to last long into the season before looking decidedly old.
We would stay at the hotel (at a push) but we would get room only!!
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough