We were booked to stay for my dads 80th Birthday and travelled from Brighton to stay over the Easter holiday. The booking for two rooms was placed about 6 weeks before and we had our accomodation voucher. My Sister booked a seperate room a few days before as well. When we arrived at 1.30pm we were told we couldnt book in until 2pm which was fine as it was there strict policy. We then went back to the desk at 2pm and queued until after 3.30pm to get our self booked In. we were told that our rooms were not booked so we gave them our conformation, still no room thentold to go away why they sorted our room and they would come and find us over the next 1.5 hours we went back to the desk 3 times and the person dealing with us seemed to be sorting other customers and not our issue. Eventually we were moved to another hotel and were told they work on 97% of the hotel being full but on he day we arrived it was at 130% so we were not the only ones. We were told by the staff that It Is usual. I spoke to the spinless manager who didnt want to speak to us until I started raising my voice in reception. When we got home we complained to the hotel and the group owners by e-mail and letter and until now 22/06/12 have had no reply but I would Imagine we might be In the complaint pile. I would recommend the hotel we moved to which was the Mount which Is just around the corner and they said they are always getting people over from the not so Grand. I would not recommend this hotel or even think about going to another one In the group. They did send a survey but said If It was a complaint not to reply but contact there customer services. Thats a waste of time as well.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough