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“Stunning views and architecture” 2 of 5 bubbles
Review of Grand Hotel Scarborough

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Grand Hotel Scarborough
Ranked #28 of 28 Hotels in Scarborough
Coalville, England, United Kingdom
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Stunning views and architecture”
2 of 5 bubbles Reviewed 25 June 2012

This hotel is fantastic to look at , and if you get a turret room (expensive) it is a real experience.
However, staff are not always cheerful (read reviews, I see why they may be stressed!) and some have little interest in helping. Asked at reception if Steam railway operating....just shrugged shoulders and said 'no idea'.All meals cattle class, breakfast ok.
Bar never seemed to be open, all guests should be enthusiastic queuers and preferably over 80 if you wish to be in the company of people of your own generation. Only there 2 nights, toilet not cleaned,suspect just changed/re-arranged bedding and clean towels provided.Parking a lottery even with ticket at £6 a day.Paid £250 for this, though was the most expensive room.Would love to go back when treated as a valued guest not simply fund provider to Brittannia.

Room Tip: Splash out on a turret room(12 more windows than some rooms!) survive breakfast and eat out thereaft...
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  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, Manager at Grand Hotel Scarborough, responded to this review, 8 January 2017
Dear Guest

Thank you for your review, and we are sorry that we did not fully meet with your expectations for your recent stay with us.

We do try to ensure everyone has a seamless visit to us, and we are sorry that you feel that was not that case.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,029 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,115)
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English first
HULL
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 24 June 2012

Not a family friendly hotel as children told to be quiet during bingo! Saw no kids entertainment and unless you're over 55 then stay away! Its like a cattle market with people coming and going and all this chain of hotels cares about is filling the rooms and everything else forgotten! The staff in the dining room work very hard and must be so thick skinned to tolerate the chaotic way in which mealtimes are served. RELAXING BREAK? i think not! No wonder our toddler screamed at the top of his voice as suddenly he in HOTEL from HELL in that dining room. Shame on you Britannia! Premier Inns are Budget but they are clean and the breakfasts are always excellent with so much choice. Why do you let stinky dogs in aswell? Under our bed it was pure filth. NO cot was provided and we had to ask. No fruit basket or chocs and we had to ask! Oh and we got a basket of rotten fruit! The layout of the hotel and staircases is very confusing and no explanation at reception and had to ask twice to find lift to terrace rooms! Dont you have anyone offering assistance? I saw nobody! Ive now read the worrying reports about sickness at the hotel and says it all the sanitisers that are placed around the hotel! My grandparents came to this hotel many many times but obviously a massive decline now in standards. A lady today as we leaving said she been coming for 30 years but this her worse visit and not be coming again! I heard from a waitress that more rooms are been created? How crazy is that! You need to spend money refurbishing and cleaning first! She said the dining room cant cope with more people! We ate one night in the Harbour Lights restaurant and the smell disgusting! I nibbled but it wouldnt go down! We ate out the second night. So PLEASE TAKE NOTE OF THIS REVIEW, and its false economy staying at The Grand. STAY AWAY

Room Tip: A room thats not at this hotel! Maybe a tent on the beach be best option!
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  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, Manager at Grand Hotel Scarborough, responded to this review, 8 January 2017
Dear Guest

Thank you for your review, and we are sorry that we did not fully meet with your expectations for your recent stay with us.

We do try to ensure everyone has a seamless visit to us, and we are sorry that you feel that was not that case.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Scarborough hotels

Doncaster
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 June 2012

We have just returned from a weekend trip and think for a 3 star hotel it's great. The staff were on the whole very helpful and friendly, particularly the supervisor in the Harbour Lights restaurant who shared her sweeties with the children and had a sense of humour. The food served is buffet/canteen style, not a la carte but acceptable for a 3 star. We needed milk on both nights for the baby and were spoke to a young man in the coffee lounge and a night security guard who went out of their way to help. The staircase is wonderful and reminded us of the titanic scene. We stayed in a turret room, great views, although with 2 small children I wouldn't recommend, as it is a long way from the 2 lifts, then a flight of stairs. Well done to The Grand, we had a great stay.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lakeschick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 24 June 2012

Went for an online cheap deal for bed breakfast, dinner and bottle of wine. On plus side bottle of wine was reasonable! Bedroom though was the worst we have stayed in since we were students (and we're now 50+). Level minus 2 - obviously in a room that was never built as a hotel room ... must have been intended as staff quarters. Very small and basic with window view onto brick wall! First impression was third class room on the Titanic! Corridors leading to room had very damp smell that they'd tried to disguise with scented spray. Damp patches on corridor carpet outside out room. Only plus in the room was very good jucuzzi bath ... money spent on these could have been better spent on updating the room! No forget that ... these rooms should never be let out to the public! Abandoned evening meal in the hotel on viewing the menu and went to excellent restaurant instead. Risked breakfast but very average. This hotel has obviously set itself up to cater for coach trips for the elderly ... shame cos it's a fabulous building in a fantastic setting. The owners need to re-evaluate what they're offering with such a place! Won't be going back!

Room Tip: If going for a cheap deal make sure you're above ground level!
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  • Stayed June 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JennySummers51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 24 June 2012

I very nearly cancelled after reading some of the reviews and I was dreading what might be coming As I was taking my 88 year old mother I did not want her to be disappointed either. Because of some of the comments I e-mailed and requested that we had a room with a window at the very least and also if at all possible a sea view. We got both. The furniture was a bit dated but hey you only need somewhere to hang your clothes and put your smalls in. It was a bit dated but with a building of that age and history how do you modernise without spoiling the ambience of what, in its day, must have been one of the grandest - hence the name - of its time. Food basic but acceptable and choice and buffet so as much or as little as you like. Staff from reception to dining room and domestics very polite and friendly and for the price we got it at cannot complain

Room Tip: Do as I did and ask. I was very pleased with what we got for the money.
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LJN345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 June 2012

we went with caledonian travei early june 1st off all the driver donald was great we liked the
grand it was very good value for the money we paid the food was good eat as much as you wanted no complaints the room we got was on the 4th floor very quiet very clean powerful
shower good bed no complaints staff very helpful we had a nice day at york we would go back
to the grand again











GOOD SHOWER NICE TRIP TO YORK I WOULD GO BACK TO THE GRAND AGAIN

Room Tip: we were on the 4th floor no problems, lifts very quick ,very quiet ,room clean good powerful shower
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 23 June 2012

We were booked to stay for my dads 80th Birthday and travelled from Brighton to stay over the Easter holiday. The booking for two rooms was placed about 6 weeks before and we had our accomodation voucher. My Sister booked a seperate room a few days before as well. When we arrived at 1.30pm we were told we couldnt book in until 2pm which was fine as it was there strict policy. We then went back to the desk at 2pm and queued until after 3.30pm to get our self booked In. we were told that our rooms were not booked so we gave them our conformation, still no room thentold to go away why they sorted our room and they would come and find us over the next 1.5 hours we went back to the desk 3 times and the person dealing with us seemed to be sorting other customers and not our issue. Eventually we were moved to another hotel and were told they work on 97% of the hotel being full but on he day we arrived it was at 130% so we were not the only ones. We were told by the staff that It Is usual. I spoke to the spinless manager who didnt want to speak to us until I started raising my voice in reception. When we got home we complained to the hotel and the group owners by e-mail and letter and until now 22/06/12 have had no reply but I would Imagine we might be In the complaint pile. I would recommend the hotel we moved to which was the Mount which Is just around the corner and they said they are always getting people over from the not so Grand. I would not recommend this hotel or even think about going to another one In the group. They did send a survey but said If It was a complaint not to reply but contact there customer services. Thats a waste of time as well.

Room Tip: Wouldnt know never got one but some people said dont go below ground floor as damp and musty smell...
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  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Scarborough

Property: Grand Hotel Scarborough
Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel Scarborough 3*
Number of rooms: 413
Official Description (provided by the hotel):
Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more   less 
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Also Known As:
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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