We stayed through national holidays, after reading reviews we where a bit worried about the hotel however still went, we couldn't check in till two as the rooms where getting cleaned which we understood, when we got to our room the room was really small, the tv was small and didn't really work, the window sash was broken and you couldn't open the window the room was way too warm even with the heating off so we went downstairs to see if we could upgrade the receptionist was so rude her attitude towards people was disgusting, we where told the full hotel was booked and couldn't upgrade I decided to look on the website to see if I could book a room which I could so went back down a while later and there was a different guy on reception I explained the situation and he was so understanding we got to change rooms in the end, the room we got was so much better it was bigger, cleaner and had a nice spa bath in it. When we went down for tea it was self service they ran out of almost everything and didn't keep on top of things and what we did eat wasn't very nice, the waitress in there was rude to many people and her attitude was appalling, the bar shut at 11oclock but the disco was on till half twelve which didn't make sense. We went too see if we could get food from anywhere and where told we couldn't get none we asked if we could order something in and the man had told us no we had to eat the hotel food, but there's wasn't any his attitude was disgraceful. The queues for the bar where horrendous, the act that was on was not what we expected he was terrible, and as for breakfast the same waitress was on and again she was rude. The only helpful person in the hotel was the receptionist that helped us change rooms. Overall the staff are rude the foods disgusting, would we stay again NO not even for the price we paid it wasn't worth it, would I recommend it NO.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough