We booked this hotel for a little family night away with our toddler but soon wished we hadn't bothered! This is how our trip went...
We arrived at the hotel to find there was virtually no parking for hotel guests so drove round for ages looking for a space which was quite stressful with a hungry child; once parked we checked into the hotel where the service was average and then headed to our room which was beyond terrible. The carpets were dirty, there was an awful smell coming from the bathroom and a fuse box hanging off the wall at low level which was just dangerous. Despite having booked for 2 adults and a toddler there was only 1 double bed. I went down to reception and was told that a cot or fold up bed would be with us within 30 minutes. This never arrived and I had to request it again at bed time. We had chosen this particular hotel as the website said there was nightly entertainment. We were disappointed to find that this 'entertainment' was bingo until 10pm so no good for a little one. Drinks were also very expensive at £3.80 for a bottle of lager. It was then very difficult to sleep as it was very hot in our room even though our radiator was off. We had to sleep with the window open which didn't lead to a peaceful nights sleep with hundreds of seagulls circling outside. We were extremely fed up this morning and looking forward to a good breakfast but no joy there unfortunately as the food quality was poor and service worse which I think was due to being understaffed in the dining room.
The only positive I have to comment on is the building it's which is very grand and boasts superb views. This could be a fantastic hotel but needs a lot of money spending to bring it up to scratch
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough