I wish we had checked the reviews first as we wouldn't have touched this place with a bargepole!!
It's NOT SO GRAND at the Grand!! We booked up to stay at the Grand through National Holidays bus company for a weekend stay from 25th - 27th April , and you know the old saying 'you only get what you pay for' well it definitely applies to this hotel! As we had arrived earlier than checking in time we had to leave our cases in the ballroom area til after 2pm, we went to the toilets which were through the reception area, and oh I hoped that it was not a reflection of what the rest of the place was like........ we checked in a bit later in the day, our room was on the 4th floor, when we saw it we knew we had made a big mistake, dull, dreary, miserable and unacceptable, the bedding was clean at least, but we wondered, what had we done!! It was not somewhere you could feel comfortable, enjoy your break away and recharge the batteries. One of the first things we noticed in the room on the table amongst all the info was the A4 sized laminated notice, that immediately shouted out to us that the Hotel had obviously had a problem with the NOROVIRUS, we had noticed on our way to our room that there were antiseptic foam dispensers all over the place. Oh my and why were we not surprised!! the state of the room, the dining area, the toilets in the reception and bar areas, the whole place looked like it needed to be gutted and fumigated. We were allocated a dining area on arrival at the hotel and told that this is where we would eat all of the meals we had paid for that weekend. After standing in a queue (it was like being back at school) we were then told that it was self service and to find our own table to sit at, it was not a welcoming place to eat, and I was not to keen to eat what was on offer. The Hotels Health and Safety needs to be reviewed also, when my husband went to get himself some soup, the terrine was too high up and, as he ladled the soup into his shallow bowl he was nudged accidentally by another person and the hot soup overflowed and burned his hand, next morning at breakfast, the dining hall was absolutely full to the brim of guests and there were children running around, I went to get some tea for us, (there are no trays on offer to carry your food and drink to your table) and a waiter who was clearing a table stepped back in front of me, I was lucky that I stepped back as he did so and the spillage from my hot cup fell on the floor but could so easily have spilled on to me or the person who was sitting on the table close by. The Hotel has no redeeming features and should be avoided or closed for a full refurbishment, times are tough for everyone not just Hotel owners. There are a lot of people holidaying in the UK at the moment and it is of the utmost importance that the guests in any Hotel can be assured that their health, safety and comfort will not be put at risk no matter what price they have paid for their holiday or break away. If they get it right the status of this once good hotel could become GRAND again!!
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough