In a rush of national fever I felt it time to Fly the Flag and book holiday wise an English seaside hotel for the first time in years. Bracing Scarborough and the historical Britannia Grand Hotel was our choice. Impressed with the location we entered the hotel to find three long queues formed at reception, after a long wait we were asked to pay up front for the stay. We were given a room on the fourth floor and after queuing for a lift we entered the room to find water pouring from the shower light fitting. Back in the queue at reception I asked for another room offering to pay for upgrade, not possible said the receptionist but given a standard room on 5th floor..
Fellow guests advised us not to eat dinner in the hotel as the food was not of a high standard.
The fabric of the hotel was tired and worn although the public rooms had a past grandeur that impressed.
But what a let down of bars understaffed with long queues forming to get a drink, longer queues for breakfast, and with a lift out of action long queues for lifts.
No sign of management on duty, staff looked harassed and overworked and to cap it all on Sunday evening the cabaret show was restricted to National Holiday Guests only. Other paying guests like ourselves were not allowed entry. The hotel advertises evening entertainment for all guests. All in all quite the worst hotel I have stayed in for many years and certainly we will never stay there again.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough