We arrrived to find no parking spaces. My partner waited 25mins to be booked in as the four members of staff on duty were too busy talking to each other to attend to the guests waiting.
Our room was in the basement - we had been told at time of booking that we did not have a window but we did not expect to be sent to the dungeons.
We were issued with a card stating that breakfast started at 7.30 so my diabetic partner took his medication ready to eat at 7.30 to go up a flight of stairs to the ground floor to be told to go down another flight of stairs to the restaurant to find that breakfast did not start till 8.00 at weekends.
The room itself was clean and comfortable but the staff were surly and rude. We will not be back and would not recommend the hotel. We spoke to people who were leaving early because of the way they had been treated by the staff.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough