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“Good for blowing the cobwebs away” 3 of 5 bubbles
Review of Grand Hotel Scarborough

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Grand Hotel Scarborough
Ranked #28 of 28 Hotels in Scarborough
Kingston-upon-Hull, United Kingdom
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Good for blowing the cobwebs away”
3 of 5 bubbles Reviewed 10 February 2011

Faded Grand, and that's not a criticism, It's a wonderful .old hotel that's trying to update You don't mind the peeling paper and the tatty carpets or the 20 layers of paint on the windows, she's a great old girl and worthy of a visit. The staircase is fabulous. and the building itself is GRAND.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank whitewitchHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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sheffield england
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 9 February 2011

We have just returned from a two night break, room, dinner and breakfast for which we paid £100 - that's £100 TOTAL not per person!! The booking was made on the basis of free cancellation up to the day before arrival. Admittedly we were four adults sharing one family room which made it cheaper, and which would not be for everyone. We like to travel on a budget when possible so we are used to this. We have shared one room many times on road trips in the US where all the hotel rooms have two double beds, and have also shared one cabin on a cruise ship.

We booked the trip first, and on looking on the hotel website saw that their cheapest family rooms were a double and bunk beds. As this is the bed configuration of many cruise ship cabins, we knew it would work for us. At this stage we hadn't read any reviews and when we did were sorely tempted to use the cancellation facility. Then we thought - we have stayed in some rough places, and paid more so let's go with an open mind and put it down to experience if it really turned out to be that bad. There was just as much chance of its being cheap and cheerful as cheap and nasty.

INITIAL IMPRESSIONS

What a surprise it turned out to be. After reading some of the reviews, we expected the whole place to look like something the DHSS would use. Not so. The foyer has an marvellous sweeping staircase, straight out of gone with the wind, all that was missing were the women in their massive ballgowns. In fact, all of the public rooms were magnificent with incredible ceilings and moulded covings, huge bay windows overlooking the sea, comfortable seating, and very nicely decorated - which must be an enormous undertaking. It gave a real sense of what the place must have been like in its heyday and the like of which is not, could not be built today. The location of the hotel is, of course, superb, just around the corner from the seafront and the town centre.

The check in was painless and the room was ready even though we were a bit early. We managed to get a parking space outside in the short stay car park.. Parking is a bit of a problem and the short stay spaces outside the hotel are expensive but that's down to the local authority not the hotel. Clearly the hotel cannot have a car park of its own, as there is no land available and I don't imagine there was much use for a car park when the hotel was built. There are other, cheaper parking options if you care to find out about them.

ROOM

As we had booked the cheapest option, we were expecting an inside room in what has been described as 'the dungeon'. These are the three accommodation levels that are below the main entrance ground level, although it should be borne in mind that as the hotel is built into the side of the hill not all of the lower level rooms are actually 'underground' or dungeon like. We appeared to have struck lucky because our room was a premier room. We hadn't asked for an upgrade but when making the booking were asked if we had any requests. We politely said that a sea view would be very much appreciated, although we had no expectation of getting one. In the event, our room was huge with a double and two single beds - so no having to climb ladders after all. It appeared to have been refurbished not so long ago, was clean, and had a spa bath. There were four small armchairs and a coffee table in front of the huge window which overlooked the seafront. The view was wonderful we could see most of the beach and right around to the harbour and the castle. We guessed that since we were probably the only group of four adults in one room (there were no families with children in the hotel at all), they may as well give us one of the better rooms as the others may well have been empty anyway.

FOOD/DRINK

Fine dining it's not, and for the price paid we never expected it to be. The dining room was operated canteen style, serve yourself, no frills a bit like a transport cafe. The food at dinner was plentiful and adequate in quality. There were several hot choices as well as salads and hot and cold desserts. By no means was it uneatable. The breakfast on one of the mornings was a little disappointing, no beans or tomatoes and the sausage was of dubious quality. Note to the Grand - you can get away with cheaper quality bacon, eggs, beans etc. but not sausage. But again there was plenty of choice, cereals, fruit and toast as well as the cooked breakfast. I would describe the foot as cheap and cheerful, definitely not cheap and nasty. Again - we have had worse - and paid more.

We didn't buy any drinks at the bar, they were a bit overpriced but no doubt, with the room prices being so cheap the hotel hopes that they will gain some revenue from people spending money behind the bar. Many of the guests on coach trips had access to a free bar and there is no doubt that biggest queues formed there!!

CLIENTELE

I would agree that it does cater to the 'older' client. There were quite a few coach trips in and most of the guests were on the wrong side of 60. But you can't blame the hotel for that. They are going to sell their rooms to whoever will buy them and coach trips full of retirees are the ones especially at this time of year. And actually what's wrong with being the wrong side of 60 anyway. We still know how to have a good time. Yes, some older people are rude and push and shove. Go into a hotel full of 'younger' people and you will find some who are rude as well. The hotel can't be held responsible for people who are rude.

ENTERTAINMENT

Didn't partake of this so can't comment. I do believe though that top class entertainment doesn't come cheap - ANYWHERE.

There were several bar areas and a very nice comfortable lounge - the empress lounge. Coffee and tea were included in the dinner and were served in here. There were many little nooks and crannies where you could sit together and be quiet, play cards or dominoes or read a book.

OVERALL IMPRESSION

Lifts. We noticed that many of the negative reviews had mentioned the lifts. There are clearly not enough lifts to cope with the numbers of people staying in the hotel at one time. I am not sure though what can be done about this, it is a very old building and putting in new lifts would appear to be impossible. Sometimes there was quite a wait for lifts, but we are fortunately fit enough to take the stairs as were quite a few other guests. Difficult though for those who aren't.

Queuing. Again, there were so many people queues built up at mealtimes. Timing was everything. Getting there as soon as the dining room opened for breakfast meant little or no waiting, the queues were longest about 9 am. We found that the dinner queue was OK between 5 and 6, but grew longer later on. We find though that with buffet style dining it's always best to get there as soon as possible, the food is fresher and nicer when it hasn't been standing around.

Staff. Unfailingly pleasant and polite and all of them were smartly dressed. The dining room staff especially were quick and efficient, clearing used crockery, cleaning down and re-setting tables as soon as they were vacated so as to keep the lines moving.

Hand cleaning. All over the hotel were containers of hand cleaner. Good to see this in a place that caters for so many people.

We had a much better time than we feared we might have and are pleased that we didn't cancel. These short breaks at this hotel are most definitely good value for money in our opinion. For those people who want the quality you would get at the Ritz, then know you have to pay for it. Anyone who is looking for a cheap and cheerful short break in one of the very few historical victorian hotels that are still operating as a hotel then you can't go wrong here.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank theoldgits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 February 2011

I booked 2 nights at short notice and got a very good price (19.50 per room per night). It was on room-only basis. Having read some reviews I was a bit apprehensive but on arrival, I checked in and was allocated room 418. The room was a twin and was fine... clean and spacious although the view from the window was onto another part of the hotel. The bathroom was fine, and although the wife and I prefer a bath, there was just a shower but it was really good.....nice powerful spray and temperature spot on.
This hotel attracts lots of coach trips and the age group is pretty much all over 60's. The evening entertainment was geared up for this age group with bingo, ballroom dancing and a vocal entertainer. Although my wife and I were younger than most of the other guests, we enjoyed the evening entertainment as well as spending time in one of the several bars/lounges which are very spacious and comfortable. The interior of the hotel still maintains its Victorian splendour.
As we were room only, we ate out the first night and did the same for breakfast. On the second night it was a bit chilly and my wife said she would like to stay in the hotel rather than going out to eat. I purchased 2 tickets for evening meal buffet for £7.50 each. We made our way to the dining room at 7.45 (it closes at 8.00) and there were not many people still dining. The food was not of a very high standard although I think by eating late it was past its best anyway. This was the only downside and if I stay there again, which i almost certainly will, I would opt for room omly and eat out.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank YorkieRotherham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOTTINGHAM
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 6 February 2011

Stayed long w/e.-- good --- crowd,-- groups,-- D..J . but spoilt by tiny children commandeering the dance floor & stage after staff warned them to get off the stage.The parents were not bothered about r/r, the majority of guests were exceptionally tolerant, because of an awareness of a stiletto's piercing a child grovelling around the dance floor.These kids should have been in bed fast asleep.Might be a good idea if kids were
not allowed on the dance floor after a certain time.
One hour free bar good,but why does that coincide with the evening meal,at exactly the same time.The reception changed our meal time.--Thank You. The manageress of the restaurant was livid thought we had changed the time,-- most put out when politely explained it was all above board.This employee caused an embarrassing scene in front of other guests Would not normally mention but on Friday there was no bacon at 9am.run out so she said it was hash browns instead---i ask you!.( Sort your own staff out love.)
Many of rooms being updated, told some of the larger rooms being converted in to two
Overall stay good, rooms clean a friendly place to be..Would go again for a themed break,but it was not just ourselves felt that regarding very small children their parents want reminding Butlins left years ago.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HUMPTYDUMPTY11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, General Manager at Grand Hotel Scarborough, responded to this review, 7 February 2011
Thank you for your comments and constructive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leyland, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 6 February 2011

booked a double room at this hotel through late rooms.com. travelled for over 3 hours from Lancashire. Upon check in was told there was no room for us.... no booking even though we booked on lins with credit card!!!!!!!!!!!.
man on desk was not bothered and said he could give us a room with no windows and that was all............... disgusted.

Stayed February 2011, travelled as a couple
Helpful?
Thank twinjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, General Manager at Grand Hotel Scarborough, responded to this review, 7 February 2011
Thank you for your comments.

It was unfortunate that no reservation details could be found at the time of check-in; however an alternative room was offered at the same time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Scarborough hotels

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 6 February 2011

I purposely didn’t read the reviews before we visited the hotel but I really should have done. We booked with National Holidays and the coach journey was the best part of the trip. The room was extremely small and smelled badly of stale tobacco smoke. The window wouldn't open and probably hadn't been open for a century or so. There wasn't a square centimetre of floor that didn't creak and it sounded like it was the same in the room above. The bathroom shelf was broken and the basin was badly cracked. The buffet food on the first night looked unappetising and tasted so bad it made me feel ill. We were unable to face any more food there and had to incur the extra expense of buying our meals in the town. I was not surprised to read on Wikipedia that this hotel has been fined and closed down temporarily in the not-too-distant past for guest illness issues. The "free" bar was fine but hardly free in the circumstances. The entertainment was good on one night and bad on the other night. All in all you get what you pay for I guess. I don't think The Grand does itself any favours and the experience reflects very badly on National Holidays too.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank galiniwilbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, General Manager at Grand Hotel Scarborough, responded to this review, 9 February 2011
Thank you for your comments

Due to the nature of the Victorian builing all our rooms vary in shape and size.
Averaging 700 guests on a nightly basis, our main restaurant offers buffet style food where guests may help themselves to as little or as much as they like. We have a second restaurant and for an addition of £7.00pp our guests may dine in a more intimate environment with an enhanced carvery.

The Wikipedia comment mentioned by the guest in the " not to distant past " was over 3 years ago and was not to do with any food related issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 6 February 2011

We stayed at this hotel in 2006 and we didn't think much of it. We decided to give it another try as it has now been refurbished and we were not dissapointed. Our room was overlooking the sea, it was very comfortable and quiet. The room was a little dated but clean. Fresh towels supplied every day.
The entertainment was good although too much sequence dancing. My only grumble was that the music for dancing after the cabaret left a lot to be desired. I got the distinct impression that the entertainment team would have preffered everyone to go to bed.
Not all older people want continuous 60s and motown music to dance to. A lot of us are young at heart and like modern disco and up to date music.
In spite of requests this did not change and the same old music was played while the entertainment staff relaxed together outside the venue. This is not what the majority wanted as we found in general people only got up to dance when my husband and I got up. Of course we gave up in the end.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank greenaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand724, General Manager at Grand Hotel Scarborough, responded to this review, 7 February 2011
Thank you for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Scarborough

Property: Grand Hotel Scarborough
Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel Scarborough 3*
Number of rooms: 413
Official Description (provided by the hotel):
Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more   less 
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Also Known As:
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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