We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disgusting service, wont be back!”
Review of The Lord Rosebery

The Lord Rosebery
Ranked #115 of 375 Restaurants in Scarborough
Cuisines: British
Dining options: After-hours, Breakfast
Restaurant details
Dining options: After-hours, Breakfast
Reviewed 2 June 2013

We arrived about 7.55pm on 2/6/13. There was 7 of us visiting so we pulled two tables together, which weren't clean and the floor was covered in food. We all decided what food we would like and went to the bar to order. As we approached the bar, the duty manager said 'I'm not serving you without HER ID..' (pointing at us). We explained we were only getting food, we were not buying alcohol. However he explained that after 8pm children were not allowed in the pub, we are all students at university, and are aged 19 and 20. There was only two of us which didn't have their ID with them, so we asked if it would be okay for them to go back home and get their ID while the others ordered their meals for them. He did not answer us. The two girls then went home to get their ID from two different houses whilst we all ordered our food. We all ordered and payed separately, however were sitting at the same table.
It took ages for all of us to order our food, (there was also no chicken left for a half roast chicken, or a sunday roast) and he forgot two of our drinks which had been ordered with two meals. To which we had to provide receipts and protest we did not have our drinks. He seemed too busy talking to his work colleagues than serving us.
The last two of our group returned to the table to find two of our party had their meals already, and were reluctant to start eating as the other two girls had not returned, and none of the others had their food. Our food was brought out eventually, as the other girls returned and showed their ID. After asking for sauces, was told to look at the menu and to pay at the till, or to go to the table over there near the kitchen.
One of our party had ordered the double chicken burger and a large coke, reluctantly after being told there was no chicken for a sunday roast or a half roast chicken meal, and this was stone cold.
We asked the waitress for a complaints form, for which she said she would ask about. She came back and said they didn't have any complaints form but we could do it online or speak to the manager. The Duty manager then came over to our table, did not apologize to us once for our inconvenience and was completely rude. Some of us were still trying to eat our meal at this point. He started an argument with one of our party and would not listen when we asked him to stop the conversation and leave. He continued to argue his point about the policy for ID, to which wasn't our complaint, our complaint was about our food being brought to the table separately, two of our group had finished their meals before the others had been brought their food.
We found his attitude rude and ridiculous, I even pointed out that the customer should always be right and he was out of order, to which he replied 'yes but I am explaining the policy..' we did not want to hear the policy as this had already caused us problems.
It was one of our friends last night at university, and should have been an enjoyable evening which was ruined by this man's attitude towards us and the service we were delivered.

on a positive note, the waitress was fab! and couldn't have been more apologetic, she should replace him as 'duty manager' as he clearly hasn't a clue what he's doing. Customer is always right is a well known phrase in customer service, this man has clearly never worked in customer service before.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Charlottemason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (707)
Traveller rating
Traveller type
Time of year
Language

687 - 691 of 707 reviews

Reviewed 29 May 2013

Gosh how we struggled to find a decent eating house on a Sunday evening with 2 teenage boys granted we have eaten in some lovely Indian restaurants .But we all wanted different foods. Kids had to be out for 8 having ordered 4 adult meals all different I must say the Sunday roast was disgusting! Dry, flavour less, gammon was like rubber, burger was yuk!! I am no snob love eating out 3/4 times a month but this was by far one of the worst eating experiences I have ever come across.

    • Value
    • Atmosphere
    • Service
    • Food
Thank juzyorkshire2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I hate the word 'throughput' but I know what it means ! This pub has a massive throughput of excellent good value beer !
It doesn't pretend to be an haute cuisine restaurant and would be laughed at if it did! But try eg the ham eggs (2) and chips at 4 quid and you will not be disappointed. By the way all the drunks have now shooed off down town and lord Rosebery is a very civilised place to to have a quiet pint or good value bottle of wine

Thank TC_Tucker14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2013

we ate on the 26/5/2013 we ordered 2 large breakfasts witch we always have both meals were only luke warm if i wasnt in a rush i would have sent them back to the kitchen the toast was burnt on one side and wet on the other we saw 2 or 3 other meals go back but we had to leave most of my food it was dissapointing for a wetherspoons as normally they are the best one point to make last time we came to scarborough we had the same problem we couldnt believe it was the same again this time.....colinmac1237@aol.com

    • Value
    • Atmosphere
    • Service
    • Food
Thank colin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

very vast and old style building.The atmosphere is great,It's even better if you go upstairs it's a lot brighter and you can see outside if you can get a window seat.IT is what it is a Wetherspoons cant beat these places on price.

Thank Florence085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Lord Rosebery also viewed

Scarborough, Scarborough District
Scarborough, Scarborough District
 
Scarborough, Scarborough District
Scarborough, Scarborough District
 

Been to The Lord Rosebery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing