Booked over the phone with owner.
Agreed day of arrival and room number over the phone.
Arranged for flowers and bubble in the room for my partner.
Arrived on the day and was greeted by the owner who I had spoke to on the phone.
She said ... I thought you were coming yesterday .she then said ,you can pick your room from rooms , 3,8 10.
We chose room 10 as that was the room I had agreed with her on the phone only 4 days earlier .
The owner then said I will have to move the flowers and bubbly from room 3 then. Even though they should of been in room 10 as per the phone booking.
Flowers were in an old vase as she had got them on the Friday ,a day early.
I put the bubbly on the dressing table and it slid straight off onto the floor.
The wardrobe toppled over when I opened the door
The smell of paint in the room was over welming
The owner then text me to force me out of bed to go down strairs to pay her.
We were in for the night having got up at 5pm that morning but she insisted I paid her there and then. I reminded her that we were in for the night and booked for breakfast at 9am the next morning and I would pay then. No joy, even though my partner was asleep she wanted to come up to the room and get the money.
I got dressed and went down to pay her.
I pointed out all of the issues with the room. Her reply was..... " thanks for letting me know and don't go near the wardrobe."
I was as carm as can be and asked for a tender of the bill and her reply was,if your not happy go to another hotel.
I pointed out that the wifi in the room did not existe, she replied that it did.
I was forced to,go up the 3flights of stairs to get the ipad and walk back down to prove that it did not work and only picked up the signal on the first floor.
She replied... Thanks for letting me know. I replied , please refund my card we are leaving.
Someone should make a sitcom of the place.
- Official Description (provided by the hotel):
- Recently awarded 4 stars by Quality in Tourism, Bay House is a beautifully refurbished guest house convenient for cliff lift (two minute walk). Dining room on first floor with sea views and views of Oliver's Mount. Scarborough has Europe's largest outdoor theatre and is convenient for travel to York and Flamingo Land. The town centre is a short walk away the spa complex is minutes away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Book Direct Rooms, Odigeo and Agoda so you can book your Bay House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.