Myself and my husband have just returned from a two night stay at the Clifton Hotel in Scarborough. We booked the hotel as it was a kgb deal - £59 for two people for two nights b&b.
We read several reviews before we went and because of this we weren't really expecting that much from the hotel but to be honest overall we had a good time. I have tried to put things under headings to make it easier for people to pick out what is important to them.
It is very sad to see a hotel that was clearly once grand and full of character being allowed to fall into such decay and disrepair. It will clearly take a lot of money to update the building and I'm not sure if the owners have the appetite for it. A lot of it is merely cosmetic - filling in the cracks, re-papering, re-carpeting or painting, but in such a large building it does look very tired, even from the outside.
The hotel is about a 15-20 minute walk from the South Bay where everything happens, however if you are mobile it is pleasant and manageable. Especially if you go down the hill in front of the hotel and walk to your right along the sea front.
I wasn't sure whether to book parking or not as £6 a night seemed a little steep, especially when you have already paid to stay in the hotel but we ended up deciding to book it anyway last minute as we weren't sure what other parking options were available. I phoned to book parking for the two nights on the Monday before we went on the Thursday so to be honest I thought we might not get a space but the man on reception said it was fine and we could pay on arrival.
When we arrived we knew to look for our names in the car park for our reserved space - there wasn't one. My husband went inside to find out when our space would be available and we were told to park around the back and they would try to get us moved later in the day. The car park around the back does look a bit dodgy and not surfaced well at all but it was fine so we parked up and went out for the day. When we returned there was a cone in front of our car with our name on, that was clearly now our parking space! As the car park was pretty bad I was a bit shocked to be charged £12 for the two nights but although we felt it was a bit cheeky of the hotel it didn't bother us enough to complain. We never moved the car for our whole stay and it was fine. Also, there wasn't any parking around the hotel as it all permit only parking.
The reception staff on checking in didn't get up from their seat which was a distance from the reception counter and just shouted 'can I help you'. This seemed a bit poor but she did provide us with all the information we needed about breakfast times, checking times etc. She told us our room number and that it was on the second floor but didn't actually tell us how to get there or if there was a lift. We did however find it ourselves with no problems.
The staff at breakfast time were very helpful and courteous. Dot in particular was lovely.
The lady on the bar on Friday night was also very nice and helpful.
We had a double room on the second floor which was very tired and in need of updating however for the amount of time we spent in it it was ok. The room was a little small but we have stayed in smaller. Clearly some attempt has been made at modernisation in the bathroom, however the hotel has been let down by the cleaners here as mould and mildew has been allowed to develop in the shower and the whole room basically hadn't been cleaned well at all. Cracked tiles on the floor also give the impression that upkeep is not a high priority for the owners. The shower again was a little small however it was lovely and warm and powerful.
The bed was comfortable and there were plenty of spare pillows in the wardrobe.
Some other reviewers have commented that the food is inedible however we did not find this the case. Both mornings we had a full English which was tasty and plentiful, several rounds of toast (white and brown bread available) and cereal (there were several to choose from and also porridge). My only negative about the breakfast is that the orange juice was a bit weak and not fresh juice. As mentioned above the staff in the breakfast room were pleasant and kept on top of replenishing all items.
We paid £59 for two nights bed and breakfast, so overall we cannot complain at the value for money we received. However, without the KGB deal it would have been £108 for the two nights and I have to say that had we paid this I would have asked for my money back and stayed somewhere else. I really wanted to like this hotel, and the staff and location helped towards this, however the lack of care that has been taken of the building and fittings really lets it down. The rating of 2/5 says 'poor', I think this is harsh but it would have been too generous to rate it 3/5.
- Official Description (provided by the hotel):
- Renowned for its warm Yorkshire welcome, The Clifton Hotel Scarborough offers some of the most amazing, uninterrupted sea views in Scarborough and is situated only a short distance from many of the town's attractions. This Scarborough hotel makes the perfect base for those visiting the Yorkshire Coast. ... more less
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- Also Known As:
- The Clifton Hotel Scarborough
- Clifton Hotel Scarborough