I went into farrers over the weekend and if think they had a conference on anyway it was really busy and the staff where busy it seemed short staffed bps olaced an order and he Australian women said it be 20 minutes coffee order so unsaid ok half a hour later I went back up saying excuse me where's my drinks and so on and so forth and the same woman who was just stood there at this point said its five orders back another 10 minutes at this point a lad with glasses walked onto the scene quite young about 20 or so he went behind the bar and took over the coffee machine he made the drinks and layer them out on the tray and was asking other staff to take the drinks out at this point the ozzy had disappeared and there was only him and one front of house staff who kept giving him horrible attitude and he was being polite some drinks whent. Ack as they where cold this lad santo best pleased as when he made them. They whereby luckily for me I was waiting for them he appolaigised for the inconvenience and assured it wot happen again and gave a full coffee card to redeem a free hot drink h might not seem a lot but I thought he handled it well and that place needs to take a look at there staffing dilemma and re arrange it but we'll done that blonde lad wearing glasses you turned a bad situation into a good situation :)
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