We have just returned from a weekend in Scarborough at the Ambassador hotel,(22nd April 2012) where we have stayed on 9 separate occassions over the last three years and have always had a most wonderful time.
However this time it has changed to a "Spa Hotel" and it is most definately not a change for the better.
We arrived with two small children to discover the lift was out of order(on checking we discovered that it was reported broken three weeks earlier) and we were put on the very top floor up 7 flights of stairs! with a pushchair! Not once were we offered any assistance in carrying the pram up the stairs.
The pool has been retiled and had a new shower system and steam room,however the foot spa is simply two sinks in the floor which simply fill with water(putting my feet into water which has housed other peoples feet is not my idea of spa luxury!) Also the finish on the tiles is very rough and sharp and the area is now extremely dangerous for young children.
We were told after arriving that our children were only allowed to use the pool at the same time as breakfast 8-10 or after 5.30pm(when they are having their evening meal or getting ready for bed) this was totally unnacceptable and we would never have booked if we had been party to such information.We also noticed all weekend that the pool was completely empty and so it was a disgrace that we were not allowed to take the children in.
The zen garden was on level one however I noticed that another mother and small child had been put into the room adjacent to the serene garden making it not very peaceful at all! It was also miles away from the leisure area meaning you had to walk through the entire hotel to get to it.
The only saving grace is that the food once again was exquisite! the restaurant and bar staff were friendly and attentive,however almost all traces of family friendliness have been removed.
It appears that due to the new Spa status they clearly do not want families or young children staying at the hotel anymore.This is a crying shame as this in my opinion used to be the very best family friendly hotel in Scarborough.I am very disappointed and unfortunately will not be spending a tenth visit here.I only hope for their sake they can compete with the other top quality spa hotels(as they are charging the same now) as it is no longer appealing to families or older people,However I really do doubt it!
- Official Description (provided by the hotel):
- The Ambassador Hotel combines wellbeing and relaxation with contemporary luxury, all framed beautifully by our stunning Sea-Views of the Harbour and Scarborough Castle.Indulge in complimentary Breakfast each morning. Escape to our boutique bolthole by the sea! We're perfect for group getaways, relax breaks and beach breaks. All guests receive a boutique bedroom, free wi-fi, free breakfast and free parking permit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline, Hotels.com, Traveltool, S.L.U., Evoline ltd, Cancelon and HRS so you can book your Ambassador Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ambassador Hotel Scarborough