We visit Scarborough most years and have stayed at the Ambassador at least four times over the last 6 or 7 years, either as a couple of with family. We always opt for a sea view as the views are truly stunning. Despite some refurbishment and the introduction of a spa, we won't be returning again. As mentioned in other reviews the toilets in the downstairs corridor do smell dreadful, and there is no attention to detail regarding the cleanliness of the rooms. We asked for a sea view room and were put in a small double room (I think it was 315) which was cramped and very small and dark, we requested and paid for an upgrade to a larger bay window room which was great, although the shower is not powerful and the temperature a little hit and miss. However the main reason why we won't be returning again is that the breakfast options are limited and is now fully self service, you even have to toast your own bread and make a cup of tea!!. This arrangement leads to long delays depending on the time to decide to go for breakfast as you wait for the toaster, or queue up for hot food or to make tea etc. Part of the enjoyment of being on holiday is having a delicious breakfast served at your table and having menu choices. Finally I would ask where has the customer service gone? We stayed 3 nights, and only once did a member of restaurant staff wish us a 'good morning', the others avoided eye contact and no-one smiled! Such a shame, as we used to rave about the Ambassador, we will be back to Scarborough as we love this coast, but this was our last time at the Ambassador!
- Official Description (provided by the hotel):
- The Ambassador Hotel combines wellbeing and relaxation with contemporary luxury, all framed beautifully by our stunning Sea-Views of the Harbour and Scarborough Castle.Indulge in complimentary Breakfast each morning. Escape to our boutique bolthole by the sea! We're perfect for group getaways, relax breaks and beach breaks. All guests receive a boutique bedroom, free wi-fi, free breakfast and free parking permit. ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Hotel Scarborough