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“Beautiful room with spectacular views”
Review of Ambassador Hotel

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Ambassador Hotel
Ranked #22 of 26 Hotels in Scarborough
Reviewed 13 August 2010

We stayed one night in Room 210, a Premier Deluxe room which was really lovely, with massive bay windows giving amazing views over the sea towards South Bay. The room and bathroom were very well equipped. Breakfast was excellent with lots of choice. A really nice stay all round.

  • Stayed: August 2010, travelled as a couple
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2  Thank bb67Nottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,173 - 1,179 of 1,260 reviews

Reviewed 26 July 2010

Hotel website and advertising shows wonderful rooms, however on arrival we were told we had been 'upgraded' to a larger room, which turned out to be an unrefurbished family room (no 113). The room was clean, but in need of total refurbishment, see pics, with the bed being collapsed in the middle, wallpaper peeling beside the bed and from the ceiling of the dingy bathroom. The flooring was cheap and uneven throughout the room and windows looking out onto a decked area could not be opened as they had been locked, leaving them room stuffy and musty.

After dumping our luggage and going out for a meal and a look around town, we complained to the Shaun, the porter on night reception. Although he was initially unable to do anything for us, the sight of my distressed partner made him look more closely for a refurbished room for us to spend the night. The refurbished room, 111, across the corridor from our original room was lovely and had a great sea view. The furnishings, bedding and toiletries, welcome pack etc. were all different and of higher quality than in the original room.

Unfortunately, or so we thought, the Ambassador had no refurbished rooms available for the remaining two nights of our stay and we were given a part refund for our first night and booked into the 4* Crown Spa Hotel along the Esplanade at a discounted rate negotiated by the helpful duty manager at the Ambassador. The Crown Spa was fantastic and I will also be reviewing there in detail.

All in all, the structure of this hotel means that refurbished or otherwise, it can't match up to the Crown Spa, but the refurbished rooms are extremely pleasant. We felt our complaint was handled very well, however as we booked over the phone with the hotel we would have expected some mention of an unrefurbished room (charged at the same rate as an unrefurbished room), which had it been mentioned would have allowed us to book elsewhere in the first instance.

  • Stayed: July 2010, travelled as a couple
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2  Thank alanmcmillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2010

Our room at the Ambassador is one of the worst I have ever stayed in. It was certainly nothing like the ‘representative’ photograph of a standard double room shown on the hotel’s website.

The decor was awful...woodchip wallpaper that was in various places stained, dirty, peeling and cracked. The furniture was old fashioned and chipped – the “king size” bed I had booked turned out to be two singles pushed together and held to the wall with bits of wood.

The bathroom was similarly aged and tired, with unhygienic chipped tiles and more peeling woodchip. The bath panel had a nasty gap at the side that didn’t look hygienic either, and the bottom of the shower curtain was rimmed with mould.

There wasn’t a proper shower, just an attachment to a mixer tap. I couldn’t get this flimsy attachment to actually mix the cold water with the scalding water and so couldn’t use the ‘shower’.

At first sight the room appeared clean, but then I noticed someone else’s pubic hair left at the back of the sink. And when we folded back the bedcover we found the underside had what looked like old blood stains on it.

All this for £99. Disgraceful.

The hotel did put on a good breakfast, though I had to discard several bowls to find a clean one and eat with my bread knife as the regular knife was dirty too.

The bar area is pleasant, and the location of the hotel is great – straight opposite is a wonderful view of the South Bay. (Sadly we had a view of a back alley and bins from the room.)

There is a big advertising banner as you walk into this hotel, with item number one announcing the hotel’s ‘exquisite rooms’. What an absolute joke. I will upload some pictures so people can see our ‘exquisite room’ for themselves.

If you stay here - insist on one of the refurbished rooms as shown on the website. The one we had was absolutely dreadful - not worth half the price we paid.

  • Stayed: July 2010, travelled as a couple
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2  Thank Ali_J_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2010

The sea view room was refurbished and modern with views across the bay to the castle. Two armchairs in the bay window were ideal for relaxing and enjoying the sea view and gardens across the road. Breakfast was good (although a little crowded due to a coach party), evening meals were excellent with a good choice available. Waiters were both friendly and professional with their service. Having stayed 4 nights I was able to make use of the swimming pool on most days, this was ideal along with the spa bath and sauna. The pool became a little crowded if more than 3 or 4 guests were swimming at the same time. It would be nice if the leisure facilities were open at 7.00am each day rather than 7.30am and 8.00am on some days. We stayed at the hotel with our small dog and were dissapointed to learn that the hotel policy from now on is not to accept dogs.
I would stay at this hotel again, if only they did accept pets!

  • Stayed: July 2010
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2  Thank JOESuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2010

We have stayed at the Hotel twice. Once in December 2009 and again in June 2010. We stayed on a bed and breakfast basis but also had dinner at the hotel. Do check , if you book dinner when you book the room it can be on offer at a reduced rate.
The food was very good and portions generous . On both occasions the staff were helpful and attentive. The restaurent and bar had good views out to sea.
The rooms were very clean but could benefit from updating particularly the bathrooms.
There is also a small swimming pool
I would recommend this hotel to others ,it seemed good value compared with other places we have visited.

  • Stayed: June 2010
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2  Thank Robertscargill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2010

Mixed stay here, we tried to like it!! Looks good from the outside and in the communal areas but it went downhill from there. We declined our first room as it was in the basement dark and poky £100 a night!! We were shown a few more and settled on one - but it was a twin. When we pushed the beds together all manner of half eaten biscuits and fluff and dirt was revealed. At that point we had a call and were upgraded to a deluxe sea view room, when was lovely really lovely, but not £160 lovely, especially given it was the worst dribble of a shower ever encountered! Second night we were reassigned to the basement where we had a passable night but a much better shower. Staff were very helpful on the first night, pretty ambivalent on the second - a bottle of wine might have gone somewAy to appease us! We wished we'd gone for a characterful b&b in the end!

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1  Thank PollyandPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2010

We booked The Ambassador based on a friends recommendation and on first arrival, walking through the public areas, we were impressed.

Check-in was interesting as it appeared they were expecting us the night before, when my booking clearly requested a Friday / Saturday stay, but they were fine with that and didn't make a fuss.

Car parking is straight-forward as long as there are street spaces available. The hotel provide parking permits to cover your stay. Great idea.

We were allocated a room on the 3rd floor and we were disappointed. The room was clean and spacious but in desperate need of refurbishment. When you book you really need to be asking for a refurbished room otherwise just asking for a sea-view room may mean you get one of the ones not yet done.

The weather was very hot and there's no air conditioning to speak of so the room quickly became very stuffy.

Breakfast was very pleasant, served in their restaurant which is nicely decorated. We didn't have any other meals here but did use the bar both nights. Not cheap but a really nice atmosphere with live singers on both evenings.

The location was perfect for us. Really good walk into town or onto the front, which we enjoyed.

If you enjoy a drink there's plenty of local watering holes to suit your tastes. As for food we were very spoilt on our first night. I'd booked The Black Cat on Eastborough based on Trip Advisor recommendations. You will not be disappointed with this restaurant. Top notch bistro food run by a really nice guy. Three courses with wine and coffee came in around £70.

Our other evening meal was a cafe / restaurant also on Eastborough called Restaurant 55 (I think). This is a very nice fish and chip emporium and the staff were really accommodating given that they were just about to close the place to new diners, but let us in as the last ones. It's a bit old fashioned but the food was excellent.

Back to the hotel. On checking out the girl on reception was a bit off hand when I asked her about the availability of refurb'd rooms. Hey ho, you live and learn I guess.

We would recommend it but you need to be clear about what you ask for when you book. Reasonable value given the location.

Just down the road on the Esplanade is The Crown Spa. Think we'll be giving that one a try next time.

  • Stayed: July 2010, travelled as a couple
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1  Thank s_y_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ambassador Hotel

Address: | The Esplanade, Scarborough Y011 2AY, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Scarborough
#8 Family Hotel in Scarborough
#11 Romantic Hotel in Scarborough
Price Range: £59 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ambassador Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
The Ambassador Hotel combines wellbeing and relaxation with contemporary luxury, all framed beautifully by our stunning Sea-Views of the Harbour and Scarborough Castle.Indulge in complimentary Breakfast each morning. Escape to our boutique bolthole by the sea! We're perfect for group getaways, relax breaks and beach breaks. All guests receive a boutique bedroom, free wi-fi, free breakfast and free parking permit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, Ebookers, Evoline ltd and Cancelon so you can book your Ambassador Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Hotel Scarborough

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