I stayed at The Crescent Hotel on the bank holiday weekend (27 & 28th August 2010). Our big disappointment was the room - immediately outside of the window was the hotel kitchen's extract ductwork!
The hotel is part of a Georgian terrace - one side overlooking the crescent gardens the other side over looking the main street. The booking confirmation from the hotel stated "street facing" but we did not have any objections to overlooking a street. I have stayed in hotels in London, Paris, Rome and New York in rooms overlooking streets - as long as there is double glazing to shut out excessive street noise a street view room is not a problem - in fact I find it interesting to watch passing foot and vehicle traffic. However, what a disappointment it was to look out of the room window to find our view blocked by the kitchen's extract system. It was impossible to see the street below or much of the sky above because of the large metal structures located on the roof immediately outside of our first floor window. As well as being ugly there was a steady hum from the extract system - the sound reminded us of being on the car deck of a ferry. Thankfully the extract system was switched off once the dinner service was over (about 10 pm) and did not get switched on again until breakfast service (7.30 am) next morning.
My husband went down to the reception desk and told the manager that we were not happy with the room but his only response was that the hotel was full - no apologies were made. The price of the room was £105 per night - we had booked for two nights. I was tempted to leave but the booking conditions implied that if we left at that time we would still have to pay the full cost of £210.
In my opinion, the hotel management should have a policy of informing potential guests about the room's "restricted view". It was a last minute booking made for a busy bank holiday weekend but if I had been told that the only room available overlooked the kitchen extract system I would not have booked it (even if the price had been £50 per night).
Unfortunately this negative experience makes me think that the hotel owners do not really care about the "comfort" of their guests - as long as they can make money on a room - we did feel short changed. The positive result for me is that I have learned a lesson and in future I will make sure I ask about the room location before confirming a hotel reservation. For anyone else booking a room at this hotel, if you do not want to overlook metal ductwork make sure you are not booked into the Fairfax room!
- Official Description (provided by the hotel):
- The Crescent Hotel is a small, family run hotel located on a beautiful Regency Crescent in the centre of Scarborough. We pride ourselves on our warm and friendly atmosphere, wonderful location and fantastic food! Always contact us directly for the best room rates! ... more less
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- Also Known As:
- Crescent Hotel Scarborough