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“Taster Weekend”

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Bay New Southlands Hotel
Ranked #8 of 28 Hotels in Scarborough
Certificate of Excellence
Liverpool, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Taster Weekend”
Reviewed 5 May 2014

Had a long weekend stay at this hotel, booked through Shearings. Nice clean and welcoming. Rooms basic but clean with tea/coffee making faciiities. Dining room large and spacious excellent service especially from David, Menu was good and catered for all. Entertainment good, especially Saturday nights. Bar service good, prices about average. All in all a good cheap weekend and looking forward to going again.

Room Tip: Although Scaborough is 'hilly' this hotel is situated at the south bay and its not so hilly...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scouse043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 18 May 2014
It is great to read such lovely comments I'm glad to see that you enjoyed all aspects of your stay. I will be sure to pass your comments on to David who works very hard to ensure excellent service. I do hope we see you again soon.
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442 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • Any
English first
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 May 2014

Stayed at this hotel for four nights. The food is good, the restaurant/dining room staff are excellent, but there isn't really enough food and I am not sure if it is cooked within the hotel, or bought in (cook/chill?). The rooms were cold because the central heating is only programmed to come on for 6 hours out of 24 hours - it would come on at 7am and go off at 9am, back on again at about 16.00 and go off again before 19.00 - none of this would make me feel I wanted to stay at this hotel again - is this part of a new owner group's cost cutting plan - definitely not as good as I had hoped.

Room Tip: this hotel does not have a fitness centre or a swimming pool
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 485Yorkshirelass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 18 May 2014
Thank you for posting your comments of your stay I'm disappointed to read that some aspects of your stay were not up to your expectations. The heating as you say is on a timer but you are able to request a heater for your room. It is good to read that you found the service in the Restaurant excellent I will pass your comments on to the Restaurant team.
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Bolton, United Kingdom
Level 5 Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 May 2014

Went on a weekend to surprise friends, as it was one of our friends and my Birthday. Booked with Shearings, and was good value for money. Having said that the coach driver left a bit to be desired, good driver but a bit of a grumpy so and so.
The Hotel was god and clean. I think it has just had a bit of refurbishment done. The food was acceptable but not a lot of it. The entertainment was a bit mediocre, but we had a good laugh anyway.
On the whole we had a great weekend, apart from the abysmal North Yorkshire weather, which no one can do anything about.

Room Tip: Go for a Superior room or higher if possible
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iggy38Bolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 18 May 2014
Thank you for taking the time to post your comments of your stay at the New Southlands I'm pleased to see you found your stay value for money and enjoyed your weekend apart from the weather. We hope to see you again sometime soon.
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UK
Level 6 Contributor
128 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 26 April 2014

Went for a Shearings Holiday the room was clean and nice, clean bathroom and shower. the rest of the Hotel was clean and been refurbished. The bar area was a bit basic and more like a day centre then a bar, The entertainment was good for the four nights we were there, but you had to go in front of the act to get to the bar, this was a bit of a pain. Location, not bad but no good for disabled people it is a struggle to and from town with the hills, but you can catch a bus..... FOOD sorry but this was a disgrace, they need a new Chef, everything was over cooked and small, well below standard for Shearings, we had to eat out, along with a few other people, you can only cut back so far, Only one member of staff during the afternoon, to run reception the bar and any other problems, only two waiters at the restaurant , people got fed up waithing......unless they sort this out we would not recommend this Hotel

Room Tip: Book a double these were nice rooms, not single they are a bit on the small side
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Mick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 29 April 2014
Thank you for taking the time to share your review. I am sorry to see you were disappointed with some aspects of your stay. I will investigate your comments regarding your meals and the staffing levels. However I am glad to see you enjoyed the Entertainment and I hope that if you will come and stay with us again.
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Nottingham, United Kingdom
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 April 2014

This was our second visit and again we were the youngest in the place and ours were the only children - but they loved all the attention( including a bag of mini eggs left out for them on our last breakfast). In the last couple of years there have been a few upgrades - carpets, furniture, modern TV, new shower etc and altogether we were very impressed. Staff are all very helpful, friendly and attentive. Food was very good - plenty of choice. Entertainment very good. Our family bedroom was really large and very comfy. Not far from the South Bay cliff top and the children loved the tram ride to and from the beach Altogether a really good value long weekend.

Room Tip: Ours was a large family room 215
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MillsWalbyoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 29 April 2014
I am so glad to see you enjoyed your break with us again and thank you for leaving such lovely comments. I will be sure to pass them on to my team and we look forward to seeing you again soon.
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bredbury
Level 5 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 21 April 2014

Hotel is dated but clean, room warm. bar selection poor, selling only one draught beer, and as a real ale buff consider the creamflow on offer to perhaps Britain`s second worst beer, Food - no complaints about breakfast but the meat portions at dinner were miniscule. One night pork loin, -three slices no thicker than blotting paper and tasteless. As a qualified chef I would be ashamed to put that amount on a sandwich. Considering Scarborough is a fishing port, why no more fresh fish?

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 29 April 2014
Thank you for taking the time to leave your comments for us. I am sorry to see you were disappointed with some aspects of your stay with us and I will look into these with my team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 April 2014

We booked a Shearings break 3 nights dinner bed and breakfast as it looked really good value.
Our room was quite, large flatscreen tv, and two easy chairs. Bathroom was ok with shower over bath. No toiletries, just soap, but we rarely use them when supplied. The bed was thinnish mattress on a solid base, probably the worse feature of the break.
Dinner was good, 3 options per 3 courses. Service good staff very pleasant. Breakfast served rather than buffet, portions adequate rather than large.
The dining room layout is a little regimented, but not a problem.
Entertainment every night, comedian, singer, all rounder, good, and if you don't want to be entertained plenty of places to avoid it.
Overall very good value for money, I would recommend.
Note: average age of clientele 60+

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royhumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 13 April 2014
Thank you for posting your comments of your stay at The New Southlands the breaks that are on offer are great value for money. I am disappointed to read that you found your bed not to your liking, we are working on replacing any mattresses that are substandard had you mentioned this during your stay we would have been able to resolve the issue. I am glad to see that it did not spoil your overall experience of staying with us. We hope to see you again soon.
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Additional Information about Bay New Southlands Hotel

Property: Bay New Southlands Hotel
Address: 15 West Street, Scarborough YO11 2QW, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #8 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
New Southlands Hotel

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