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“Very Disappointed”

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Bay New Southlands Hotel
Ranked #8 of 28 Hotels in Scarborough
Certificate of Excellence
Great Yarmouth, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Disappointed”
Reviewed 2 August 2014

This was our 8th Shearings Bay Hotel holiday and have always been satisfied before - until this one. Disorganised staff, waiting 25 minutes between courses, food running out and not replenished, minute portions badly prepared, cooked and presented, in fact mostly inedible.

Room Tip: Try before you buy!
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
7 Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 15 August 2014
I am very disappointed to see that your stay was not to your satisfaction. I would have appreciated the opportunity to discuss these issues during your stay. I will speak with my staff regarding the issues. I hope that you continue to use Bay Hotels in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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442 reviews from our community

Traveller rating
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    67
    16
    9
See reviews for
48
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • Any
English first
Bath, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 August 2014

Went to Scarborough for first time with a shearings had a fabulous hotel all staff where great room excellent didn't need to upgrade ! Waiters all great Sam really good would go back in a heartbeat !!!!! Absolutely first class !!!

Room Tip: We where at side f building so didn't hear seagulls but a few of or fellow holiday makers found...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 15 August 2014
Its is great to read such a fabulous review, thank you for taking the time to post it. I will pass your comment on to the staff especially Sam who will be thrilled to see your comments. I hope that we do see you again very soon.
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Colchester, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 July 2014 via mobile

On arrival the check in was very simple and the staff on the reception were very polite. The room was what I expected with good tv with text etc but the room was abit warm at night although the weather was very hot during our stay. Breakfast was very good with a wise range of different foods to choose from with ham and egg, kippers to name a few. The evening meal was a 3 course meal 4 (with cofee) again good choices. Although on a few nights the waiting service did differ, but on the whole the waiting service was good and efficient. Beer prices slightly expensive although expected, maybe a wider range of bitters would of been better as there was only 1 draught available. Overall a very enjoyable stay and would go back

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAMES K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 31 July 2014
Thank you for your review I am pleased to see that you enjoyed your stay. I will be sure to pass your kind comments on to all the staff. We are always looking at ways to improve the service that we offer and we are currently looking at expanding the range of bitter that we stock to include a local draught bitter. I hope we see you again soon.
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wakefield
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 July 2014

Stayed in a basic standard room and it really is true you get what you pay for! Room on top floor with lift to access. Plenty big enough room but window very small and as weather was very hot it was stifling at night slept 3/4 on top of bed. We did not see many staff so maybe shortages of workers some days. Regardless of décor cleaning MUST be of a good standard. Complained of two issues to bathroom cleanliness which really were urgent to be dealt with and to be fair were taken on in a serious manner asap to a satisfactory level it is just a shame they were there. Staff were efficient and always working .I gather from others some rooms are lovely but not ours. We got a very good deal from shearings on price hence average rating

Room Tip: Upgrade you room. Its cheap and well worth it
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
3 Thank supergranWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 31 July 2014
Thank you for your review I see that you were not totally satisfied with your stay for which I apologise, I am however pleased to see that the issues were dealt with once reported, to your satisfaction. The deals that are on offer are very good value for money, I hope we see you again at the New Southlands or another Bay Hotel.
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Felixstowe, United Kingdom
1 review
Reviewed 25 July 2014

we have stayed at this hotel 3 times now, everything at the hotel is very good .after having stayed here on 21st july 2014 found the entertainment a bit poor this time too many quizzes and bingo came on holiday to relax and not to be roped into quizzes i heard people complaining how little time the singers were singing and must also agree wasnt like this prevous visits is this a way the hotel is making cut backs so they don't have to pay them so much very disapointed.

Room Tip: beware of noisy seagulls day and night
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 31 July 2014
Thank you for taking the time to post your comments regarding your stay. In regards to the entertainment we have on offer we try to incorporate a variety which includes bingo and a quiz, I will certainly ensure your comments are passed on. I hope this will not deter you from staying with us in the future.
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Peterborough, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2014

We had a very enjoyable journey on a Shearings coach the driver was excellent (Roger) and was very knowledgeable about the area. On arriving at the hotel the outside could do with painting but it is a totally different story on the inside everywhere was clean and comfortable. We stayed in room 218 which was excellent, a large room with seating available to watch the T.V.The room was clean and very comfortable with a 4 poster bed and a large en-suite with a bath and walk in shower. The hotel staff were always very polite and the choice of food was very good. The entertainment was excellent but we were disappointed that there was no entertainment at all on Wednesday evening. Perhaps a quiz or bingo on the Wednesday would have been better than nothing at all. Overall we had a very nice holiday and would recommend this hotel. We will definitely be going again in the future.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 9 July 2014
I am pleased to see that you enjoyed your stay with us and thank you for taking the time to post your review. I will ensure that your comments are all passed on to the staff who will be happy to see that their hard work is greatly appreciated, Room 218 is one of our premier room and they have great facilities to ensure a relaxing stay. We do usually put a quiz or two out on a Wednesday night this seems not to have been the case during your stay I apologies for that. It will be great to see you again in the future.
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

This hotel was perfect and we can't wait to go again, the service was fantastic, the staff were friendly and very helpful ,the food was top standards and you a lot of choice and overall I great holiday.
Phil,Pauline and val from plymouth

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pauline_jory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, 9 July 2014
It is great to see that you had a fantastic stay with us, I will be sure to pass on your kind comments to all the staff; we hope to see you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay New Southlands Hotel

Property: Bay New Southlands Hotel
Address: 15 West Street, Scarborough YO11 2QW, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #8 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
New Southlands Hotel

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