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“Good location and food”

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Donnington Grove Hotel and Country Club
Ranked #3 of 17 Hotels in Newbury
Certificate of Excellence
Chesham Bucks
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good location and food”
Reviewed 31 August 2013

We stayed at Donnington Grove over the three day August bank holiday weekend in rooms 302 on the third floor in the main house and 101 on the ground floor.

Room 302 was what can only be described as massive it was one of the largest hotel rooms we have had in recent years with two single beds. It had everything you would want in the room, with lovely views over the grounds and the lake. The bathroom was about the size of the second more basic room 101 we had. There is no lift to the rooms as it is an old house so to get the better views you have to be prepared to climb the stairs. Room 101 was a small double basic room and it was a little disappointing compared to 302. It seemed like it was a room that was used as a last resort as it was very dusty as it was near a door to the bar that kept banging in the night. I suspect that had there not been a mix up in the booking we may not have had this room. We arrived at about 21:15 to be told there were no rooms for us and the hotel was fully booked, which was worrying at that time of night as we had booked and paid in full a month before and had the confirmation with us. However after half an hour the manager offered us the above rooms, along with an explanation that the booking had been cancelled by central reservations. To cut a long story short we were told next day we had not paid and had to prove we had which we did. After making a complaint to Macdonald’s head office a couple of days later we have still not been offered a full explanation, but where offered a upgrade by the manager should we visit again, something a Macdonald’s card holder normally gets if rooms are available.

The bar area and restaurant are in the newer part of the building, with a court yard and a patio where you can sit out and enjoy a drink or even a bar meal if the weather is good. The bar menu is reasonable priced as is the restaurant we paid £80 for drinks and a three course meal for three. The food quality is good and what you would expect for the price. Breakfast is in the same restaurant it is excellent with a good choice of hot and cold food all freshly cooked, the staff at breakfast worked extremely hard and where very friendly.

We would visit again as the hotel is a lovely setting and there are lots of places to visit within an hour’s drive.

Room Tip: Avoid room 101 but room 302 is great and remember there is no lift
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 7 September 2013
Dear Dennis W,

Thank you for your detailed review.

May I once again apologise for the reservation confusion, I hope my personal correspondence sent to you, prior to your review, will afford me the chance to welcome you back again.

We will certainly ensure you have a comfortable and pleasant stay the next time you visit Newbury.

Kind regards,

Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Newbury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2013

Our daughter had her wedding reception at Donnington Grove on 24 August 2013. It was absolutely perfect. The hotel, grounds, rooms, food and service could not be faulted. We experienced five star treatment and many of our guests have said that they loved the venue. We cannot recommend Donnington Grove highly enough for weddings. A special thank you to Charlie and Roxy whose service and attention to detail were superb. Also to everyone involved with the food which was exemplary. Thank you so much to everyone for making our daughters wedding an unforgettable experience.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichelleC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear MichellC60,

Thank you for taking the time to send your feedback to trip advisor following your Daughter's wedding at Donnington Grove.

Your recommendations are a great testimonial to us and thank you for particularly mentioning Charlie, Roxy and the chef. We are all passionate about Donnington Grove and I am delighted that a fantastic wedding day was had by all.

We look forward to welcoming your family back in the future and congratulations once again to your daughter and her husband.

Kind regards,

Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North London
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 August 2013 via mobile

What a lovely location to celebrate our wedding anniversary. As soon as you drive up to the hotel and pass the wonderful surroundings you know this place is going to be something special. Stayed here for 1 night (24th August) and only wished we could have spent longer here. Thank you to Nigel and the lovely lady on reception for being so welcoming. We were given room 303 which I think was one of the honeymoon suites (lots of stairs to climb)....it was a gorgeous room with views to the front of the building and lake. The bathroom was huge with a shower over the bath which had really good water pressure. The kind gesture of handmade chocolates and a card were waiting for us on entering the room. We also had tea/coffee making facilities and shortcake biscuits in our room. The TV was flat screen with freeview channels and the hotel also provides free wifi.

There was a wedding party taking place when we arrived but no problems in finding car parking space or noise late into the night. We ate dinner at the Donnington Grove and the staff were very attentive.

Hubby wanted to play golf there the next morning but unfortunately the only times available were in the afternoon and we had to be back home by lunchtime.

I only had fruit for breakfast but hubby said that his cooked breakfast was very tasty and most important hot.

My only criticism would be the check-out time of 10.30am. Even 11 would give you a bit more time if you were having a late breakfast of say 9.45 (breakfast is served until 10).

We will definitely be staying here again and hubby will make sure he books his game of golf a long way in advance.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Londonersunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear Londonersunseeker,

Thank you for writing your recent review following your anniversary celebrations at Donnington Grove.

I was very pleased that your experience was a memorable one and that the Donnington Grove team delivered great service. We always try to be flexible and offer a late check out if possible when requested, Hopefully next time we can offer this and make sure your husband gets around our amazing Championship golf course.

Thank you once again for such detailed feedback and I hope to see you again soon.

Kind regards,

Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 August 2013

We have just spent a two day break at the hotel and have very positive feedback. The Manager, Nigel Green, was exceptionally friendly, helpful and efficient. In fact, all the staff met a high standard. The Portuguese and Hungarian waitresses were very friendly and helped to make the stay very pleasant and homely. We had a delicious cream tea which was included in our package. Excellent customer service all round. The breakfast and dinner was very good too and the setting is really lovely. We stayed in room 3 at the Summerhouse - an upgrade - which was very much appreciated. The only drawback in the room was that we couldn't open the window in the room but we did open the one in the sitting area and left the bedroom door open so that overcame the problem.I am sure if we had complained they would have done all they could to help. We will definitely consider a return visit when possible. Well done.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank midget17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear Midget17,

Thank you for your recent feedback following your stay at Donnington Grove.

I was delighted that you enjoyed your stay and my team are always encouraged by great feedback - thank you...
Health and safety requirements mean that windows above ground floor have restricted openings but I am pleased to agree, yes I would have done all I could possible to make your stay more comfortable.

We all look forward to welcoming you back in the near future,

Kind regards,

Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Kilbride, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 August 2013

The hotel grounds were beautiful, plenty of nice walks shops not too far 5 mins in the car, rooms beautiful first class breakfast was lovely but staff not very attentive plenty of choice for breakfast,the main hotel not as nice a bit old but still nice.

Room Tip: We had the summer room excellent had our own wee patio area outside along from the hotel
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear Christine M,

Thank you for choosing to stay at Donnington Grove hotel and Country Club, and for taking the time to post your recent review.

Your comments have been shared with my team to ensure that exceptional service is offered at all times and may I apologise if the service you experienced was not consistent

I do hope to welcome you back to Donnington Grove in the near future, our web site or calling direct will ensure the best rate is offered.

Kind regards,

Nigel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sidcup
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 August 2013 via mobile

We celebrated our tenth anniversary here - on arrival room was not ready but Nigel, the manager, gave us a drink in the bar and then we found out we'd been upgraded to a lodge, which was excellent. Donnington Castle overlooks the hotel and is just a short walk up the hill, offering some great views.

The food was really nice, and staff friendly and helpful.

The hotel is in some fantastic grounds, and only 20 minute or so walk to Newbury itself.

Will be back.

Stayed August 2013, travelled as a couple
Helpful?
Thank PeterCraske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear Petercraske,

Thank you for taking the time to post your recent review, I was pleased that you enjoyed your stay at Donnington Grove and the historic town of Newbury.

May I also thank you for your patience while your room was prepared, your feed back has been greatly received by my team.

Kind regards,

Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Missouri
Level Contributor
365 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed 17 August 2013

I stayed at this hotel last November and wrote a review about its potential, alas not lived up to. I am happy to report that it has come quite a way since then. There has been a real remodeling effort in the public areas and it shows. I stayed in the newer cottages as before and loved them. A wonderful relaxation destination. The internet worked great and was free - an important feature for any modern traveler. But the real improvement has been in the quality of service and the food. Personnel has become more polished an attentive. The quality and presentation of food has risen several levels. it is imaginative, fresh, and top notch. I observed the food and beverage manager present and directing food and staff at breakfast at 7 am. That tells you the level of commitment and attention to details. the efforts show and I think this place has become a real gem and an outstanding value for the money. The golf course was very busy and the players clearly enjoyed themselves at the bar after the rounds. You will do well to chose this is a base of operations for London and areas west as the train station is nearby and motorways is 2 minutes away.

Room Tip: upgrade to the cottages and enjoy a royal experience. If the place is not full, they will work with...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onepoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this review, 31 August 2013
Dear Onepoet,

Thank you for returning to Donnington Grove, I am delighted that you noted the great improvements. We are continually developing our product and service levels and acting upon feedback, I look forward to welcoming you back once again and hope you can experience our new restaurant.

May I thank you also for taking the time to post your review.

Kind regards,

Nigel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Donnington Grove Hotel and Country Club

Property: Donnington Grove Hotel and Country Club
Address: Grove Road, Newbury RG14 2LA, England
Region: United Kingdom > England > Berkshire > Newbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Newbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Donnington Grove Hotel and Country Club 3*
Number of rooms: 39
Official Description (provided by the hotel):
18Th Century manor House set in 500 acres of Berkshire's finest countryside. Offering rooms in the Manor House, Sunmer House and lodges. 18 Hole championship golf course, Clay shooting and Fly fishing by appointment. ... more   less 
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Also Known As:
Donnington Grove And Country Club Hotel Newbury
Donnington Grove Hotel And Country Club Newbury, Berkshire

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