We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bit of a mismatch”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Donnington Grove Hotel and Country Club
Ranked #3 of 17 Hotels in Newbury
Reviewed 6 September 2013

I tried this establishment for the first time in June and not sure if it really met my requirements.
The hotel is essentially on the golf course and a fair drive from the town centre.
I had great difficulty finding on the satnav as the postcode was taking me to another road.
I arrived at the main entrance reception and allocated a lakeside room - which infact was a lodge room overlooking the course. Main advantage is that you could park nearby, but had to walk upto main hotel for the restuarant and bar - so if raining - not ideal!
I was disappointed with the finish of the room and the ensuite was one catering for disabled access with walk in shower and high adjusted toilet and basins - so for someone who enjoys a bath after a journey, this was disappointing. Room felt cold and the door to the room went straight outside with no vestibule.
The public areas of the hotel were failry average but not to the Macdonald standard as they operate the hotel on behalf of the oweners.
I was told I couldn't get a bar or restaurant meal until after 9pm as they had a function on and the chefs were tied up with this - in fact it was the most noisy and boisterous end of school prom night. The young people had fairly trashed the place, including a right mess in the gents toilet.
The breakfast was fairly decent quality and the staff were very polite and friendly, but the stay overall was a let down.
Decidely average bordering on just under par

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (545)
Traveller rating
Traveller type
Time of year
Language

450 - 456 of 547 reviews

Reviewed 4 September 2013

This hotel is in an attractive setting but I didn't realise it was a golf club so it wasn't safe for the children to stretch their legs and explore outside. Its also close to a highway which you can't see but you can hear it when outside. We stayed in an extension to the original buildings. The room was large but lacking character and the bathroom needs updating. The man who helped us with our extra roll away bed was very pleasant and helpful.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Melissa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 7 September 2013

Dear Melissa Z,

Thank you for your review.

I was sorry to hear that you did not venture out on to the estate, the golf course is only on about half of it and behind the hotel, just a few minutes walk is Donnington Castle. There are many public footpaths across the fields and woodlands.

Hopefully when you return you can experience one of the rooms in the main house or summer house, these do have more character than our classic triple rooms, however I was delighted to read that you enjoyed your stay.

Yours sincerely,

Nigel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

We stayed at Donnington Grove over the three day August bank holiday weekend in rooms 302 on the third floor in the main house and 101 on the ground floor.

Room 302 was what can only be described as massive it was one of the largest hotel rooms we have had in recent years with two single beds. It had everything you would want in the room, with lovely views over the grounds and the lake. The bathroom was about the size of the second more basic room 101 we had. There is no lift to the rooms as it is an old house so to get the better views you have to be prepared to climb the stairs. Room 101 was a small double basic room and it was a little disappointing compared to 302. It seemed like it was a room that was used as a last resort as it was very dusty as it was near a door to the bar that kept banging in the night. I suspect that had there not been a mix up in the booking we may not have had this room. We arrived at about 21:15 to be told there were no rooms for us and the hotel was fully booked, which was worrying at that time of night as we had booked and paid in full a month before and had the confirmation with us. However after half an hour the manager offered us the above rooms, along with an explanation that the booking had been cancelled by central reservations. To cut a long story short we were told next day we had not paid and had to prove we had which we did. After making a complaint to Macdonald’s head office a couple of days later we have still not been offered a full explanation, but where offered a upgrade by the manager should we visit again, something a Macdonald’s card holder normally gets if rooms are available.

The bar area and restaurant are in the newer part of the building, with a court yard and a patio where you can sit out and enjoy a drink or even a bar meal if the weather is good. The bar menu is reasonable priced as is the restaurant we paid £80 for drinks and a three course meal for three. The food quality is good and what you would expect for the price. Breakfast is in the same restaurant it is excellent with a good choice of hot and cold food all freshly cooked, the staff at breakfast worked extremely hard and where very friendly.

We would visit again as the hotel is a lovely setting and there are lots of places to visit within an hour’s drive.

Room Tip: Avoid room 101 but room 302 is great and remember there is no lift
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 7 September 2013

Dear Dennis W,

Thank you for your detailed review.

May I once again apologise for the reservation confusion, I hope my personal correspondence sent to you, prior to your review, will afford me the chance to welcome you back again.

We will certainly ensure you have a comfortable and pleasant stay the next time you visit Newbury.

Kind regards,

Nigel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

Our daughter had her wedding reception at Donnington Grove on 24 August 2013. It was absolutely perfect. The hotel, grounds, rooms, food and service could not be faulted. We experienced five star treatment and many of our guests have said that they loved the venue. We cannot recommend Donnington Grove highly enough for weddings. A special thank you to Charlie and Roxy whose service and attention to detail were superb. Also to everyone involved with the food which was exemplary. Thank you so much to everyone for making our daughters wedding an unforgettable experience.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MichelleC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 31 August 2013

Dear MichellC60,

Thank you for taking the time to send your feedback to trip advisor following your Daughter's wedding at Donnington Grove.

Your recommendations are a great testimonial to us and thank you for particularly mentioning Charlie, Roxy and the chef. We are all passionate about Donnington Grove and I am delighted that a fantastic wedding day was had by all.

We look forward to welcoming your family back in the future and congratulations once again to your daughter and her husband.

Kind regards,

Nigel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013 via mobile

What a lovely location to celebrate our wedding anniversary. As soon as you drive up to the hotel and pass the wonderful surroundings you know this place is going to be something special. Stayed here for 1 night (24th August) and only wished we could have spent longer here. Thank you to Nigel and the lovely lady on reception for being so welcoming. We were given room 303 which I think was one of the honeymoon suites (lots of stairs to climb)....it was a gorgeous room with views to the front of the building and lake. The bathroom was huge with a shower over the bath which had really good water pressure. The kind gesture of handmade chocolates and a card were waiting for us on entering the room. We also had tea/coffee making facilities and shortcake biscuits in our room. The TV was flat screen with freeview channels and the hotel also provides free wifi.

There was a wedding party taking place when we arrived but no problems in finding car parking space or noise late into the night. We ate dinner at the Donnington Grove and the staff were very attentive.

Hubby wanted to play golf there the next morning but unfortunately the only times available were in the afternoon and we had to be back home by lunchtime.

I only had fruit for breakfast but hubby said that his cooked breakfast was very tasty and most important hot.

My only criticism would be the check-out time of 10.30am. Even 11 would give you a bit more time if you were having a late breakfast of say 9.45 (breakfast is served until 10).

We will definitely be staying here again and hubby will make sure he books his game of golf a long way in advance.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Londonersunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 31 August 2013

Dear Londonersunseeker,

Thank you for writing your recent review following your anniversary celebrations at Donnington Grove.

I was very pleased that your experience was a memorable one and that the Donnington Grove team delivered great service. We always try to be flexible and offer a late check out if possible when requested, Hopefully next time we can offer this and make sure your husband gets around our amazing Championship golf course.

Thank you once again for such detailed feedback and I hope to see you again soon.

Kind regards,

Nigel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

We have just spent a two day break at the hotel and have very positive feedback. The Manager, Nigel Green, was exceptionally friendly, helpful and efficient. In fact, all the staff met a high standard. The Portuguese and Hungarian waitresses were very friendly and helped to make the stay very pleasant and homely. We had a delicious cream tea which was included in our package. Excellent customer service all round. The breakfast and dinner was very good too and the setting is really lovely. We stayed in room 3 at the Summerhouse - an upgrade - which was very much appreciated. The only drawback in the room was that we couldn't open the window in the room but we did open the one in the sitting area and left the bedroom door open so that overcame the problem.I am sure if we had complained they would have done all they could to help. We will definitely consider a return visit when possible. Well done.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank midget17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 31 August 2013

Dear Midget17,

Thank you for your recent feedback following your stay at Donnington Grove.

I was delighted that you enjoyed your stay and my team are always encouraged by great feedback - thank you...
Health and safety requirements mean that windows above ground floor have restricted openings but I am pleased to agree, yes I would have done all I could possible to make your stay more comfortable.

We all look forward to welcoming you back in the near future,

Kind regards,

Nigel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

The hotel grounds were beautiful, plenty of nice walks shops not too far 5 mins in the car, rooms beautiful first class breakfast was lovely but staff not very attentive plenty of choice for breakfast,the main hotel not as nice a bit old but still nice.

Room Tip: We had the summer room excellent had our own wee patio area outside along from the hotel
See more room tips
  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel G, General Manager at Donnington Grove Hotel and Country Club, responded to this reviewResponded 31 August 2013

Dear Christine M,

Thank you for choosing to stay at Donnington Grove hotel and Country Club, and for taking the time to post your recent review.

Your comments have been shared with my team to ensure that exceptional service is offered at all times and may I apologise if the service you experienced was not consistent

I do hope to welcome you back to Donnington Grove in the near future, our web site or calling direct will ensure the best rate is offered.

Kind regards,

Nigel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Newbury hotels
0.5 mi away
Hare and Hounds Hotel
Hare and Hounds Hotel
#2 of 17 in Newbury
687 reviews
0.7 mi away
Donnington Valley Hotel, Golf & Spa
1.1 mi away
The Vineyard Hotel & Spa
The Vineyard Hotel & Spa
#1 of 1 in Stockcross
1,953 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Mercure Newbury Elcot Park Hotel
2.7 mi away
Doubletree by Hilton Newbury North
3.1 mi away
Regency Park Hotel
Regency Park Hotel
#6 of 17 in Newbury
836 reviews
Show Prices
Show Prices
Show Prices

Been to Donnington Grove Hotel and Country Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Donnington Grove Hotel and Country Club

Address: Grove Road, Newbury RG14 2LA, England
Region: United Kingdom > England > Berkshire > Newbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Newbury
Price Range: £90 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Donnington Grove Hotel and Country Club 3*
Number of rooms: 39
Official Description (provided by the hotel):
18Th Century manor House set in 500 acres of Berkshire's finest countryside. Offering rooms in the Manor House, Sunmer House and lodges. 18 Hole championship golf course, Clay shooting and Fly fishing by appointment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Booking.com, Stayforlong S.L., Expedia, Hotels.com, TripOnline SA, Ebookers and Evoline ltd so you can book your Donnington Grove Hotel and Country Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Donnington Grove And Country Club Hotel Newbury
Donnington Grove Hotel And Country Club Newbury, Berkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing