We stayed one night at this hotel as a young couple. The main reason for choosing this hotel was the spa facilities & location, plus some of reviews on here weren't bad. Our check in was fine and our room was clean, well equipped and had a lovely view. We decided to go straight to the health club to relax. This was anything but relaxing. When we finally found it, there was no member of staff around and we stood for several minutes with other guests waiting to get a locker key. It wasn't until another guest came out and told us to go around the counter and get our own key. Not common practice. The changing rooms were in a disgusting state, the floors looked like they hadn't been cleaned for weeks, there was dust and hair everywhere, very off putting when you are walking around barefooted. The swimming pool area wasn't much cleaner, there were several dead bugs around by the jacuzzi and there was an off putting smell coming from somewhere. We went into the sauna which was dangerously hot, you could not sit down on the wooden benches and I burnt my arm on the metal door hinge trying to get out. At that point we decided to leave as the whole experience had been anything but relaxing. As we left a member of staff was now sitting behind the counter. We left our keys and signed out, the member of staff did not acknowledge us as he was too busy on his phone. I wasn't expecting a full blown conversation but a thank you and good bye would have been nice. We decided to go out for dinner as the prices in the hotel were, as expected, abit high. We went to the blue bell pub (!?) I think that is what it was called. The food and atmosphere were lovely. The breakfast the next morning at the hotel (included in the price) was lovely. There was a choice of juices, fresh fruit, yogurt, cereal and a good range of cooked breakfast items. When checking out (just before the noon check out time when you would expect everyone to be checking out) we were told the system was rebooting (not a sensible time to reboot I thought) & so it would be 10 minutes before we could check out! We were asked to go and sit in the lounge & they would come & get us. 20 minutes later we eventually managed to check out although it took an age to print the receipt. Obviously their computer system needs an overhaul. Although we did get several apologies it would have been nice to be offered a complimentary drink or similar while we waited 20minutes. The man on reception seemed fairly new & I felt he still needed support as he was not entirely confident in his role. On the whole the room and hotel were well presented and we had a comfortable stay. It is a great shame that the health club and check out let us down. As we like to stay in hotels with such facilities as a swimming pool, I don't think we will visit again.
- Official Description (provided by the hotel):
- Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, 5viajes2012 S.L., Hotels.com, HotelsClick, Cancelon, Evoline ltd, Ebookers and HotelQuickly so you can book your Mercure Newbury Elcot Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Elcot Park
- Ramada Newbury
- Newbury Ramada
- Mercure Newbury Elcot Park Hotel Berkshire