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“Berkshire break”

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Mercure Newbury Elcot Park Hotel
Ranked #7 of 17 Hotels in Newbury
Reviewed 8 October 2013

We booked through the hotel direct and got a four poster room in the old house with dinner bed and breakfast for £169 which we thought was a good deal. When we got there our room was excellent and exceeded our expectations. Spotlessly clean and spacious I could sit in the bath with a glass of fizz and gaze over the lovely grounds and hills beyond. The staff were helpful and friendly. The three course evening meal was very good with a varied choice of courses something to suit everyone. Good portion size and well presented. I would not hesitate go return in the future to this lovely country hotel.

Room Tip: We were very happy with our room which was 29 in the main house with four poster bed.
  • Stayed: October 2013, travelled as a couple
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Thank Jerryh227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 9 October 2013

Dear Guest,

We very much appreciate your comments regarding your recent stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback.

I am delighted to hear that your stay was enjoyable and that you found the room spacious, clean and comfortable. I will share your comments with my team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Mehmet Kandemir
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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608 - 614 of 818 reviews

Reviewed 8 October 2013

Good location for 3 day Hungerford and surrounding area visit at a reasonable price under their 'autumn offer' which includes a 3 course meal on the first night.
Staff very friendly and room facities good with view of garden as requested prior to visit
Arriving Sunday very quiet for our evening meal and we were offered a £22 per person allowance aginst the a la cate menu
Gardens well kept
Tea and cofee in the room lacked biscuits which for a 4 star rated hotel seemed odd

Room Tip: Room 66 - top floor in main hotel block has a good view of the rear gardens
  • Stayed: September 2013, travelled with friends
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Thank A2Xbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 9 October 2013

Dear Guest,

We very much appreciate your comments regarding your daughter'srecent wedding reception at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback.

I am delighted to hear that your 2 night break was enjoyable. I will share your comments with my team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Mehmet Kandemir
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

Stayed here for three nights for a family wedding.
The hotel is set in a very nice piece of countryside.
Our room was comfortable but it could be so much better if we could have enjoyed the pool and spa which, although onsite remained closed to the guests.
I have stayed in many hotels and expect to pay more for drinks purchased in a hotel than a public house. However the cost of drinks at this hotel was so excessive, it prevented us from eating and drinking on the subsequent nights of our stay.
The feeling on departure was that we wouldn't return as other hotels provide much better facilities and offer better value for money.

Room Tip: make sure you are not above the function room if a party is being held...can be very noisy.
  • Stayed: October 2013, travelled with family
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1  Thank Davyboy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 7 October 2013

Dear Guest,
Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure Newbury Elcot Park Hotel and provide you with a genuine hassle-free experience.

Kind regards

Mehmet Kandemir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank JoanBrown2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 7 October 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 October 2013

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Derek C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 7 October 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 October 2013

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Julie R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 7 October 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 October 2013

Our daughter's wedding reception was held in the Orangery at Elcot Park Hotel. The hotel's wedding coordinator Peter Browning helped and guided us with the planning and was meticulous with the detail, listening to our requirements and advising us how best to achieve our plans. Nothing was too much trouble and his experience was obvious in helping us consider aspects of the day that we had not considered.On the day the event was beautifully orchestrated by Peter and his staff, including the wedding breakfast, a Scottish Ceilidh, buffet supper and live band until late. The food was excellent - served in a timely way, hot and well presented. All the guests had a great day and we would highly recommend Peter and his team.

  • Stayed: September 2013, travelled with family
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1  Thank Claire L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded 3 October 2013

Dear Guest,

We very much appreciate your comments regarding your daughter'srecent wedding reception at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback.

I am delighted to ehar that your daughter's wedding was a huge success! I will share your comments with my team especailly with Peter. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Mehmet Kandemir
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > Berkshire > Newbury
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Newbury
Price Range: £74 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel Berkshire

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