About 3 weeks ago I attended a wedding at the hotel. The evening was going well, until I approached the bar to change my drink cause it was not to my taste. I was met by a rude lady behind the bar who refused to exchange my drink. By the end of my encounter with "Caroline" I was in tears and had to leave the party and move to the lounge area to calm down. A very nice blond lady from reception consoled me and calmed me down.
Hospitality should be the first priority, in this case it never showed. She should not be dealing with guests, with that kind of attitude and never be employed in hospitality if you can not deliver.
- Official Description (provided by the hotel):
- Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, ACCOR, Odigeo, Hotels.com, Ebookers, Expedia, Priceline, TripOnline SA, Traveltool, S.L.U., HRS, HotelQuickly, Evoline ltd and Cancelon so you can book your Mercure Newbury Elcot Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Elcot Park
- Ramada Newbury
- Newbury Ramada
- Mercure Newbury Elcot Park Hotel Berkshire