I won a 2 night trip away in competition, we checked out after the first night.
At the checkin desk i was advised that the room was just for one person, so had to tell them it was myself and my husband, therefore had to wait for extra towels to arrive to the room.
There was suppose to be champagne in the room and had to call reception for this, when it turned up it was warm.
We were told the three course dinner in the restaurant was £22 allowance per person, if you look at the menu this isn't possible, when we went to dinner i asked what was good on the menu as i was thinking of having the 'steak pie and mash' and he said that would be a long wait, when i asked why, he said "i'm telling you nicely not to order it" so i had the chicken skewers instead which was awful. My husband ordered the fish cakes to start which were so greasy, our mains were overcooked and dry. I complained about the food as its not what you expect and they gave us a desert for free.
The room was dirty, even though it was privilege bedroom, there was dead bugs everywhere, a spider in the sink and dead wasps by the bathroom window seat. The room clearly hadn't been cleaned in a while, so we sadly checked out after the first night and a bad dinner and went home.
- Official Description (provided by the hotel):
- Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more less
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- Also Known As:
- Ramada Elcot Park
- Ramada Newbury
- Newbury Ramada
- Mercure Newbury Elcot Park Hotel Berkshire