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“Terrible”
Review of Art of siam

Art of siam
Ranked #40 of 191 Restaurants in Newbury
Price range: US$13 - US$32
Cuisines: Thai
More restaurant details
Restaurant details
Good for: Child-friendly, Business meetings
Dining options: After-hours, Reservations
Newbury, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Terrible”
Reviewed 1 April 2014

Service started out very slow, taking a long time to ask for drink orders initially and going downhill from there. Starters took almost an hour to appear and were greasy and underwhelming. An hour later and the mains arrived. They were at best bland and at worst bad, lazy cooking. The beef I had was rubbery and the only flavours were soy and star anise with no real sign of the basil or chili, or any other subtleties. The sticky rice was microwaved and served still in the microwave bag. My partner's meal was equally poor but with rubbery chicken rather than rubbery beef; the coconut rice was suffering from an absence of coconut.

The staff seemed friendly but completely overworked with no chance of being attentive to individual tables without prompting.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Georgie220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

Visitor rating
    84
    81
    22
    15
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Level 3 Contributor
22 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Huge disappointment ”
Reviewed 29 March 2014 via mobile

Booked this restaurant as a mother's day get together for the family. Menu looked good and past experiences enticed us back. HOWEVER, we waited 30 minutes on arrival for drinks order to be taken. Starters arrived after an hour, very nice food, can't complain about starters although took far too long to arrive!
Then we waited another hour for our mains, my brothers noodles were cold, and the dishes were not served together so we could not enjoy our meal as a family.
Generally speaking the food was good quality but we had to ask and wait, again, for more drinks. THEN, we asked to pay the bill, this took an age, then the card machine broke, with no explanation the card was taken out if sight and not returned until we chased and complained. We dared to ask for a discount for the poor service and complained to the manger. He shrugged and said 'everyone came at once'
This resturant has So much potential as food was tasty but poor poor and very slow service, & a manger who frankly didn't care that his customers, who'd waited beginning to end 3 hours to be served, were unhappy, really ruined my mums mothers day. Will not be returning. We told the manager this and he didn't care! So disappointed!

Helpful?
2 Thank CMFCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Wonderful”
Reviewed 8 March 2014 via mobile

Had another wonderful evening with my husband here. The food is delicious but light. The service is excellent, the presentation of the dishes beautiful and we always admire the stunning furniture and cutlery. The resteraunt is busy but with a great ambience - not loud or crass. Also very reasonable for the quality and service. Strongly reccomend.

Helpful?
1 Thank DGale125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury
Level 6 Contributor
149 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Nice meal”
Reviewed 2 March 2014

Having read several reviews we went on evening during the week. Overall the service was very good and the food was of a high quality. Not the restaurants fault but we ordered badly, please be ware the spicy noodles are very spicy!! This was our fault, but did take the taste away from some of the other dishes...
The decor and tables were nicely done and we will definitely go again.

Visited February 2014
Helpful?
1 Thank AndrewCNewbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleaford, United Kingdom
Level 3 Contributor
22 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Excellent on every visit.”
Reviewed 12 February 2014 via mobile

I have found myself visiting this restaurant everything I go to Newbury. Service is friendly and welcoming and the food is palatable.

Helpful?
1 Thank AntDeniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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