They had no knowledge of our booking when we arrived and argued over the price I had been quoted. The fridge didn't work and had some mouldy ketchup in it, although we reported the fault it was not repaired during the two days we stayed. Ate dinner there the first night as very tired, but not impressed with the standard or quantity of food for the price charged; eg mixed grill served without any carbohydrates, chips/potatoes were extra! More argument over the price quoted for my daughter's room the following day, fortunately I found an advertising booklet for the hotel in our room which clearly stated price as I was expecting. Breakfast buffet style, very poor service for tea/coffee, and the hot dishes were cold to lukewarm on both mornings, unfortunately I stupidly ate lukewarm sausage on the Sunday and subsequenty spent that night throwing up and too ill to attend work on Monday.
Nice pool/sauna/steam room, although staff clearly uninterested in keeping an eye on things.
Had hoped from map that hotel would be set in nice grounds, but the only outside area we could find was the car park.
- Official Description (provided by the hotel):
- Stylish and contemporary AA 4 star hotel. ... more less
- Reservation Options:
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- Also Known As:
- Regency Newbury
- Regency Park Hotel Newbury, Berkshire