First time experience having a spa for my post-birthday treatment, I was expecting at least a very good service. The girls in the spa was absolutely lovely, the service was very good but the actual spa reception downstairs was pretty awful service. We booked as a couple spa day treatment which includes facilities to use and champagne afternoon tea. After the massage treatment and facilities used, we then wait in the lounge where the reception is for the champagne afternoon tea. The service was awful, they staff clearly doesn't know how to serve the champagne afternoon tea, they just serve it on the tray instead of on the silver plated 3 tier rack/cake stand. They gave us both tea instead of what we ordered and no champagne served with it!!! I was furious cos it was my birthday treat, I wasn't impressed at all!!! What a bad experience. The staff needs proper training, and when they swap shift they need a handover. It's not worth the money, considering we paid a lot per person. Very bad experience, and absolutely awful service.
- Official Description (provided by the hotel):
- Surrounded by glorious hills and stunning parkland, Donnington Valley Hotel and Spa is a natural blend of charm and elegance with uncompromising quality and countryside views. Home to 111 bedrooms, Donnington Valley is a privately owned 4-star country hotel in the heart of Berkshire with a state of the art spa and 18 hole golf course. ... more less
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- Also Known As:
- Donnington Valley Newbury
- Donnington Valley Hotel Newbury
- Donnington Valley Hotel And Spa Newbury, Berkshire