Having been to this hotel several times before for a spa day we decided to take up an offer for DBB. We had high expectations as we have always had an amazing spa day.
The product is excellent unfortunately the delivery and service lets all areas down.
Booking a treatment by phone was slow, and check-in was not without fault as arrived slightly early one room ready the other not, and there appeared difficulty in confirming simple items like robe and slippers and the leisure reception.
I also wanted to book afternoon tea for 1430, and was told after a lengthy phone hold that was spa was too busy that day to facilititate, yet when at the spa and ordering refreshments I requested afternoon tea and the gentleman said yes' fine, no problem and took our order.
The restaurant was also as disorganised from simply being seated, obtaining and wine menu and then getting our bill wrong, this was not improved much at breakfast.
We cannot fault the facilities, the leisure club was amazing, gym, pool, sauna, steam room, and the treatments as usual excellent. The room was very clean and comfortable, very spacious and lovely big bathroom offering seperate shower and bath. The food both afternoon tea, leisure refreshments, dinner and breakfast was delicious hats off to the chef. Unfortuntaely just the delivery, slow service and lack of communication was putting a dampner on the relaxing experience.
I have emailed the hotel seperately with my feedback but have not yet received a reply.....
- Official Description (provided by the hotel):
- Surrounded by glorious hills and stunning parkland, Donnington Valley Hotel and Spa is a natural blend of charm and elegance with uncompromising quality and countryside views. Home to 111 bedrooms, Donnington Valley is a privately owned 4-star country hotel in the heart of Berkshire with a state of the art spa and 18 hole golf course. ... more less
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- Also Known As:
- Donnington Valley Newbury
- Donnington Valley Hotel Newbury
- Donnington Valley Hotel, Golf & Spa Newbury, Berkshire