Stayed here as part of a group booking for a Christmas party, general consensus was that we would not be returning any time soon. The hotel has some good points but unfortunately these are far outweighed by the bad. I'm just going to summarise these here:
location is close to the town but in a very pretty location, you are hardly aware that you are meters from a main road.
Home made buscuits in the rooms instead of the generic mini packs of digestives is a nice touch.
That's it for the good points, I suspect the hotel is resting on it's laurels and milking the location somewhat.
Communication between staff is poor and led to confusion and overcharging for some of our party.
Room decor is tired and tatty - this is mentioned in comments dating back as far as 2007 so why on earth hasn't someone done something to fix this. One of our party asked to change their room because it was so tatty and was told there were plenty of empty rooms available, the reasons for this became increasingly clear. One room had peeling wallpaper, more broken bulbs than working ones in the light fittings, very unpleasant stains on the carpet and a broken kettle. Another room had such a soft mattress the occupants could not actually sleep as they just rolled together all night. Nothing worked properly - 'jacuzzi baths' had no instructions and either didn't start or didn't stop, wiring in some of the rooms looked frayed and everything was grubby.
Reception staff seemed overwhelmed and unable to respond to complaints, only one person was offered a refund (£20) as apology and one person was asked to pay twice as the staff were unable to locate the file with evidence that she had prepaid in full. At no point did anyone show any interest in fetching a manager to discuss our complaints.
My friend booked this on behalf of the whole party and paid in advance so there was no opportunity to check reviews first. Having read some of the other reviews on this site there's no way I'd have booked this.
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- Also Known As:
- Newbury Manor Hotel Berkshire